# Spanish-Speaking Customer Experts for messaging app - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/505e9d55-9315-4a00-86f7-9306d44e7e87)

## Description

Mercier Consultancy MD is excited to offer an opportunity for Spanish-Speaking Customer Experts to join our team supporting a popular messaging app in Greece. This role requires providing top-notch customer support to Spanish-speaking users, ensuring smooth communication and quick resolution of any issues.

  

### Key Responsibilities

-   Provide exceptional customer support to Spanish-speaking users via phone, email, and chat regarding app usage, troubleshooting, and feature inquiries.
-   Assist users in resolving technical issues, account management, and general questions efficiently and effectively.
-   Maintain detailed and accurate records of customer interactions within CRM systems.
-   Collaborate with product and technical teams to escalate and resolve complex problems.
-   Stay informed about app updates, features, and company policies to provide accurate information.
-   Contribute ideas and feedback to improve the customer support experience.

## Requirements

-   Fluency in Spanish (spoken and written) is mandatory; proficiency in English is preferred.
-   Experience in customer service, especially in tech or app support roles, is advantageous.
-   Strong communication and problem-solving skills with a customer-focused attitude.
-   Ability to thrive in a fast-paced, dynamic work environment.
-   Familiarity with CRM software and digital communication tools.
-   Willingness to relocate and work in Greece.
-   Passion for technology and commitment to delivering exceptional user experiences.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...