# Spanish Speaking Customer Care for Online Banking | Live & Work in Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik Greece

[Apply for this job](http://jobs.workable.com/view/505fb46b-44c0-4243-affb-9ac181857093)

## Description

Mercier Consultancy MD is excited to invite Spanish-speaking Customer Care professionals to join a prominent Online Banking service provider in Greece. This unique opportunity allows you to work and live in an inspiring environment while delivering exceptional support to Spanish-speaking clients in the financial industry. If you have a passion for customer service and an interest in banking technology, this role is ideal for you.

### Key Responsibilities

-   Provide high-quality customer support in Spanish through phone, email, and chat for online banking clients.
-   Assist customers with account inquiries, transactions, troubleshooting, and security-related questions.
-   Ensure compliance with banking regulations and maintain the confidentiality of customer information.
-   Collaborate with internal teams to resolve complex issues and improve service quality.
-   Accurately document customer interactions and feedback within CRM systems.
-   Stay updated on online banking products, policies, and industry trends to provide informed assistance.

## Requirements

-   Exceptional fluency in Spanish (both written and spoken) is essential.
-   A minimum English proficiency level of B2 is required.
-   Previous experience in customer service, preferably within banking or financial services.
-   Strong communication skills and attention to detail.
-   Ability to handle sensitive information with integrity and confidentiality.
-   Problem-solving skills and the ability to work effectively under pressure.
-   Familiarity with CRM systems and online banking platforms is a plus.
-   Willingness to relocate to Greece and adapt to a multicultural work environment.

## Benefits

-   Competitive Monthly Salary
-   Fully Paid Relocation Package
-   Health Insurance
-   2 Extra Salaries Per Year
-   Work in a Positive Environment
-   And many other benefits!