# Customer Service Representative-Fully Remote

**Company:** [ADF Medical Services Inc.](http://jobs.workable.com/companies/k2VrcuCoUaAt7BW5DiyK1r.md)
**Location:** Columbus, United States
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** REMOTE AND HYBRID

[Apply for this job](http://jobs.workable.com/view/50c7f076-9bc7-47b9-9683-7fcd3e6bd8c9)

## Description

**JOB OPENING — Customer Service Representative (Fully Remote)** **ADF Medical Services Inc.**

We're hiring a dedicated and enthusiastic **Fully Remote Customer Service Representative** to deliver outstanding support to our patients and clients from anywhere. If you're a great communicator with a caring attitude and a passion for helping people — we want you on our team.

**Role:** Customer Service Representative (Fully Remote)

**Department:** Customer Support & Patient Services

**Location:** Fully Remote **🕐 Type:** Full-Time / Part-Time

## Requirements

**What You'll Do:**

-   Handle patient and client inquiries via phone, email, and chat channels
-   Provide accurate and helpful information on services, appointments, billing, and general support
-   Resolve customer concerns and complaints with empathy and professionalism
-   Document all interactions accurately in our CRM and support systems
-   Follow up with patients and clients to ensure full resolution and satisfaction
-   Escalate complex or sensitive issues to the appropriate department promptly
-   Maintain strict patient confidentiality in accordance with HIPAA guidelines
-   Meet and exceed customer satisfaction targets and service quality standards

## Benefits

**What We Offer:**

-   Competitive pay
-   Health, dental & vision benefits (full-time employees)
-   Paid time off & paid holidays
-   Flexible scheduling options
-   100% remote — work from anywhere
-   Supportive and collaborative remote team environment
-   Career growth and advancement opportunities within ADF Medical Services