# IT Applications Support Specialist

**Company:** [JUST ONE | Recruitment & Executive Search agency](http://jobs.workable.com/companies/ib797vH3Q2pSZH4AY2muow.md)
**Location:** Athens, Greece
**Workplace:** hybrid

[Apply for this job](http://jobs.workable.com/view/515273e4-6f13-41da-95a3-c5e9b0ce2c2a)

## Description

**Responsibilities**

-   Investigate and resolve application-related incidents through the organization’s ITSM platform; escalate or forward tickets to internal IT teams or external vendors when necessary
-   Monitor the performance and availability of business applications, implement proactive measures to prevent issues, and participate in root cause analysis for recurring incidents
-   Handle user requests (service requests) in line with the service catalog and SLA specifications; provide technical support to end-users and central departments
-   Collaborate with development teams and vendors to support system upgrades, maintenance, and application updates
-   Prepare and maintain documentation such as user manuals, FAQs, and training materials
-   Generate incident and SLA performance reports, and contribute to operational reporting

## Requirements

-   Bachelor’s in Computer Science, Information Technology, Engineering, Business, or related fields
-   2–5 years in application support or IT operations
-   Knowledge of SLA management, service catalogs, and reporting tools
-   Familiarity with SQL, scripting, monitoring, or automation tools
-   ITIL Certification (Preferred)
-   Understanding of cloud-based applications, software architecture, and cybersecurity fundamentals
-   Experience with ITSM tools (e.g., ServiceNow), SAP, and observability platforms

## Benefits

-   Continuous training in new technologies and tools 
-   Career development and growth opportunities 
-   Competitive bonus scheme, performance-based