# Team Lead, Delinquent Customers

**Company:** [Whizz](http://jobs.workable.com/companies/pWjcniHkUwX35sB2pGoFNU.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/51a45baa-8086-47a4-9f11-bb143737be89)

## Description

We’re looking for a **Team Lead** to manage our delinquent customer operations and improve debt recovery performance.

This is **not a customer-facing collections role**. Your focus will be on managing the team, workflows, systems and KPIs behind the collections process.  

·       Manage the delinquency team: assign tasks, monitor execution and ensure KPIs are met.

·       Own and improve collections KPIs and recovery performance.

·       Manage collections workflows in our CRM and ERP, including statuses, triggers, automated sequences and task routing.

·       Regularly review overdue accounts and prioritize recovery efforts.

·       Identify process gaps and propose improvements to our collections system and workflows.

·       Work with Operations, Customer Support and Development teams to implement improvements.

·       Coordinate escalations to third-party agencies or law enforcement when needed.

·       Report results, risks and improvement initiatives to senior management.

## Requirements

· 3+ years of experience in operations, customer support, collections or a related field.

·       2+ years of team management or supervisory experience.

·       **Experience in collections, debt recovery, or working with delinquent customers is a strong advantage.**

·       Strong ownership and ability to manage performance through KPIs.

·       Comfortable working with CRM/ERP systems and operational processes.

·       Fluent English (C1+). Russian is a plus.

·       Availability during US Eastern Time business hours.

## Benefits

·       Opportunity to join **New York’s largest e-bike rental company**, a fast-growing startup that has raised **$20M+ in funding**.

·       Direct work with the company’s founders and significant ownership over an important business function.

·       Opportunity to learn **AI tools, automation and vibe coding** — previous experience is not required.

·       Company-funded courses in vibe coding, AI tools, automation and other relevant technical skills.

·       Fully remote, full-time role (40 hours/week).

·       **Base salary $3000 + performance bonus.**