# German Speaking - Customer Support iGaming in Malta - Relocation Included

**Company:** [Next Job Abroad](http://jobs.workable.com/companies/wHGQqCXLBvJwUjZSbeEY5m.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** German

[Apply for this job](http://jobs.workable.com/view/51ecb39a-01ba-4e13-85b9-7f8d8b7ecc5e)

## Description

Next Job Abroad is excited to announce an opening for a German Speaking Customer Support Agent within the thriving iGaming industry in Malta. This is an amazing opportunity for those who are eager to leverage their language skills in a vibrant and culturally rich environment. We are dedicated to providing our customers with unparalleled support, and we are looking for passionate individuals to join our team.

As a Customer Support Agent, you will play a crucial role in maintaining our reputation for excellence by ensuring all queries from our German-speaking clientele are handled promptly and professionally. We offer comprehensive relocation support to make your transition to Malta as smooth as possible.

### Key Responsibilities

-   Provide top-notch customer service via live chat, email, and phone to our German-speaking customers.
-   Resolve customer inquiries, issues, and complaints with accuracy and empathy.
-   Assist customers in navigating our gaming platform and enhance their overall experience.
-   Collaborate with team members to achieve service level targets and maintain quality standards.
-   Record customer interactions and feedback accurately in our support systems.
-   Engage in continual learning by participating in product training and service workshops.

## Requirements

-   Fluent in **German** and proficient in **English**; additional languages are a plus.
-   Previous experience in customer support or a related role is an advantage.
-   Strong communication skills with the ability to build rapport with customers.
-   Ability to thrive in a fast-paced environment and handle multiple inquiries simultaneously.
-   Familiarity with CRM systems and customer support software is desired.
-   Ready to relocate to **Malta** and embrace a new cultural experience.
-   Interest in gaming and understanding of the iGaming industry is a plus.

## Benefits

-   Career growth opportunities in a renowned iGaming company.

-   International & diverse work environment.
-   Competitive performance **bonuses**.
-   Enjoy a **lower cost of living** in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
-   Hybrid working setup.
-   Yearly salary **€25.000** excluding bonuses.
-   Health care benefits and numerous other discounts.
-   Fully paid training by certified instructors.
-   State of the art premises, providing a great working environment with relaxing break areas.
-   Special events as well as community & social responsibility initiatives.
-   Work for a **Great Place to Work-**Certified Company.
-   Relocation package (reviewed case by case)
-   This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!