# Collections Call Center Manager

**Company:** [Mandarich Law Group, LLP](null/companies/qfJaZ3rKPJtYMqdEsbezRj.md)
**Location:** Woodland Hills, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Collections

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## Description

Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years’ call center or collections experience for our Woodland Hills, CA office.

The Collections Call Center Manager is responsible for managing a team of collection specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a – 5pm with variances as needed.

## Requirements

-   At least 3 years supervisory experience in collections or call center environment preferred
-   Strong telephone communication and negotiation abilities
-   Ability to oversee the collections team and ensure they are meeting set goals and targets 
-   Ability to ensure compliance with relevant regulations and laws governing collections efforts 
-   regular feedback and coaching to collection specialists to improve performance   
    Proficiency in Spanish is not required by extremely helpful
-   Ability to analyze data and identify trends to improve collections efforts
-   Knowledge of relevant regulations and compliance requirements preferred

## Benefits

-   Competitive Base Salary and monthly bonus plan ($65K - $80K DOE)
-   Medical and Dental coverage; 401K plan with company match
-   PTO
-   Paid Parental Leave
-   Paid Holidays