# Operations Coordinator

**Company:** [Smart Apartment Data](http://jobs.workable.com/companies/h7kwj7a7A6xnjpVG4Mq9WZ.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Other

[Apply for this job](http://jobs.workable.com/view/52c735e4-a41a-44a4-b530-0e853fcc17b8)

## Description

We’re looking for an experienced **Operations Coordinator** to help oversee the workflows that support our customers from onboarding onward.

This is a hands-on role focused on keeping customers successful, coordinating across teams, improving processes, and making sure issues and commitments don’t fall through the cracks. **This is not an executive or strategy-only position.**

### What You’ll Do

-   Coordinate the customer journey from onboarding and training through ongoing support and retention.
-   Follow up with customers, identify pain points, and make sure issues are carried through to resolution.
-   Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear.
-   Build and improve business processes rather than simply following existing ones.
-   Keep projects and priorities moving by tracking commitments, dependencies, blockers, and next steps.
-   Spot gaps and blind spots, ask the right questions, and identify who needs to be involved.
-   Use customer feedback and operational information to identify opportunities for improvement.
-   Provide clear, concise updates and help keep operations organized end-to-end.

## Requirements

### What We’re Looking For

-   Experience in operations, project coordination, project management, customer operations, or a similar hands-on role.
-   Experience owning projects or operational work through completion, including coordinating dependencies and following up on outstanding items.
-   Comfortable working from an initial goal, identifying what information or people are needed, and building a practical plan.
-   Experience coordinating across different teams and priorities.
-   Clear, concise professional communication.
-   Interested in a stable, long-term, hands-on coordination role.

## Benefits

-   CAD $80,000 annual salary plus up to CAD $10,000 annual bonus
-   Fully remote