# Dental Patient Care Coordinator & Lead Specialist

**Company:** [Staffing for Doctors](http://jobs.workable.com/companies/gAA8yfeXYbnEZ4xxJycpWn.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/52e0617b-f11c-48a8-88f3-62265c51d88d)

## Description

We are seeking an exceptionally motivated, results-driven **Virtual Patient Care Coordinator & Lead Specialist** to support a high-growth, out-of-network private dental practice. This role is uniquely structured for a dedicated administrative professional who thrives on database growth and patient outreach.  
  
You will serve as our dedicated **Outbound Growth Engine**. Your primary focus will be mining our existing database to reactivate overdue recall patients and aggressively following up on a robust pipeline of digital marketing leads. Your goal is to maximize provider production and keep our hygiene chairs completely filled.  
  
**Core Responsibilities:  
  
Outbound Growth & Patient Activation (Primary Focus)**

-   **Database Reactivation:** Systematically work through a robust, 30-page patient recall backlog to reconnect with inactive patients and get them back on the schedule.
-   **Marketing Lead Conversion:** Take complete ownership of a high-volume pipeline containing 3,000+ digital marketing leads, utilizing **Fuse EMR** and the **Mango Voice** system to rapidly call, text, and email prospects.
-   **Hygiene Schedule Optimization:** Proactively book routine cleanings, deep cleanings, and preventative care appointments to keep our full-time and part-time hygiene chairs completely optimized.
-   **Treatment Presentation Support:** Identify patients with outstanding, uncompleted treatment plans (including high-value services like implants, full-mouth cases, wisdom teeth, and clear aligners) and guide them to book their procedures.

**Out-of-Network Insurance Coordination**

-   **OON Benefits Verification:** Perform rigorous front-end insurance eligibility and breakdown checks for out-of-network PPO plans and specific insurance payer lines.
-   **Financial Transparency:** Accurately document patient insurance profiles within Fuse EMR so the on-site team can seamlessly present clear out-of-pocket estimations to patients.

## Requirements

-   **U.S. Dental Domain Expertise:** Minimum 2–3+ years of administrative front-office experience working inside a U.S.-based dental practice.
-   **Advanced Lead Management:** Proven experience handling high-volume outbound calling, lead tracking, and converting digital marketing inquiries into booked appointments.
-   **Out-of-Network (OON) Literacy:** Thorough understanding of how to verify out-of-network dental benefits, fee schedules, and commercial PPO maximums.
-   **Phonetic Clarity:** Flawless verbal and written English communication skills. Must possess an exceptionally warm, professional, and easy-to-understand phone presence.
-   **Remote Workspace:** A secure, completely silent home office environment equipped with high-speed internet, a modern computer setup, and a professional noise-canceling headset.  
      
    **Strongly Preferred Experience**
-   Direct, hands-on operational experience using **Fuse EMR** and the **Mango Voice** platform.
-   Prior experience collaborating with external dental marketing agencies (e.g., managing lead flows from Facebook/Google Ads).
-   A solid baseline understanding of specialized dental procedures, specifically dental implants, surgical wisdom teeth extractions, and clear aligner therapies.