# French Speaking Email Support Specialist

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Nellie

[Apply for this job](http://jobs.workable.com/view/53349a08-3643-4081-8018-8e885cfc04b9)

## Description

Patrique Mercier Recruitment FR is excited to offer a great opportunity for a French Speaking Email Support Specialist. This role is perfect for individuals with a strong commitment to customer service and excellent written communication skills. In this position, you will be responsible for assisting French-speaking clients by responding to their inquiries via email, ensuring that their needs are met efficiently and effectively.

  

### Responsibilities

-   Respond to customer emails in French, providing accurate and comprehensive information regarding products and services.
-   Assist clients with order-related questions, account issues, and general inquiries.
-   Troubleshoot customer problems and deliver effective solutions or escalate issues as required.
-   Document all customer interactions within the CRM system for proper tracking and follow-up.
-   Collaborate with fellow team members to maintain high standards of service quality.
-   Identify common issues in customer inquiries and communicate feedback to management for process improvements.
-   Stay updated on product knowledge and company policies to provide reliable assistance to clients.

## Requirements

-   Fluency in French and English, both written and spoken.
-   Experience in email support or customer service roles is highly recommended.
-   Exceptional written communication skills with a strong emphasis on clarity and professionalism.
-   Strong analytical and problem-solving skills to handle customer inquiries effectively.
-   Ability to work independently and manage time efficiently in a remote environment.
-   Familiarity with CRM software and email management tools is an advantage.
-   Passionate about delivering outstanding customer service and building strong relationships with clients.

## Benefits

-     Private Health Insurance 
-   Training & Development 
-    Performance Bonus  
-   2 Extra Salaries Per Year Fully Paid Training  
-   Fully Paid Relocation Package ( flight, transfer and hotel )   
-   Free Greek Lessons, discounts and other perks