# Housekeeping Supervisor

**Company:** [Rotana Hotels](https://jobs.workable.com/companies/1DHZUVfKm32Sn3vTDAotSL.md)
**Location:** Makkah, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Al Marwa Rayhaan by Rotana

[Apply for this job](https://jobs.workable.com/view/53de9359-c621-44f2-9b02-4ab125ca8761)

## Description

As a Housekeeping Supervisor you are responsible for supervising the daily operation as well as the Room Attendants to ensure standards are followed and cleanliness in all related areas is maintained.

**General Duties and Responsibilities:**

· Prepare and delegate daily tasks to Housekeeping Attendants and provide Houskeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors

· Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction

· Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel

· Monitor room status i.e VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain a efficient operation

· Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures

· Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands

· Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Assistant Housekeeper/ Assistant Director of Housekeeping

· Train Room Attendants on Standards of Performance (SOPs) to maintain the desired level of performance and Leading Quality Assurance standards

## Requirements

You should ideally have a diploma or vocational training hospitality with previous minor supervisory

experiences within the Housekeeping Department of a hotel. Good command of written and spoken

English communication skills, along with strong interpersonal and problem solving abilities are

essentials. Computer literacy and previous experiences with Opera are an advantage