# Hospitality Supervisor

**Company:** [Retirement Villages Group](http://jobs.workable.com/companies/fPmKbXe7q45u1XFZzof3hT.md)
**Location:** Royal Tunbridge Wells, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** Paramount Place

[Apply for this job](http://jobs.workable.com/view/5411f1f6-d9bd-49c6-8af8-ac3e5204a582)

## Description

We're looking for an experienced Hospitality Supervisor to join the opening team at Yarrow, our brand new restaurant in the heart of Tunbridge Wells.

Yarrow is a fresh dining destination, open to both the public and our retirement village residents, serving exceptional food and warm, professional hospitality. This is a fantastic opportunity to help shape the guest experience from day one, leading by example and supporting the team to deliver outstanding service every shift.

Unlike many hospitality venues, Yarrow offers a better work-life balance, with more sociable opening hours while still providing a fast-paced, high-quality restaurant environment.

### What you'll be doing

-   Leading shifts and supporting the day-to-day running of the restaurant.
-   Delivering exceptional customer service and ensuring every guest receives a warm welcome.
-   Coaching and motivating the front of house team to maintain consistently high standards.
-   Supporting with team training, development and performance.
-   Assisting with rotas, stock control and ensuring smooth daily operations.
-   Handling customer feedback professionally and resolving any issues with confidence.
-   Ensuring compliance with food safety, licensing and health & safety procedures.
-   Working closely with the management and kitchen teams to deliver an outstanding dining experience.

### What we're looking for

-   Previous experience in a hospitality supervisory or team leader role.
-   A passion for exceptional customer service and creating memorable guest experiences.
-   A confident leader who enjoys motivating and developing others.
-   Strong organisational skills and the ability to remain calm in a busy environment.
-   A hands-on approach with excellent communication skills.
-   Flexibility to work a rota that includes some evenings and weekends.

### What we offer

-   Competitive salary.
-   Tronc payments on top of your salary.
-   A great work-life balance with more sociable opening hours than many hospitality venues.
-   Medicash healthcare plan.
-   Pension scheme.
-   25 days annual leave plus bank holidays.
-   Birthday leave.
-   Reward and recognition schemes.
-   Paid volunteering days.
-   Ongoing training and development opportunities.
-   The opportunity to help launch and grow an exciting new restaurant from the very beginning.