# Team Lead - Field Recovery ( Lagos, Anambra and Owerri )

**Company:** [FairMoney](null/companies/ccBaMMxRfjDf538cTRNwaZ.md)
**Location:** Lagos, Nigeria
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](null/view/542c94b5-f472-471c-ad19-caf7fcc77804)

## Description

[](https://www.youtube.com/watch?v=qJAvPHdpRD0)FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily in Nigeria and has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, including current accounts, savings accounts, debit cards, and state-of-the-art point-of-sale (POS) solutions designed to meet the needs of both merchants and agents.

**FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.**

To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative [video](https://www.youtube.com/watch?v=qJAvPHdpRD0).

**Role Summary**

-   The job holder will be involved in procedures that reduce credit risk in the organization, specifically management of early and deep bucket collections. 
-   He/she would work with the Collections Manager to monitor implemented processes for measurement of credit portfolio management. 

**Key Responsibilities**

-   Supervise the daily activities of Collections Leads to ensure strong execution and accountability.
-   Coach, support, and monitor collections team members for effective and efficient performance.
-   Review delinquent loan portfolios to identify default drivers, recovery gaps & emerging trends.
-   Recommend and track corrective actions to improve collections outcomes and ensure timely closure of issues. 
-   Improve and optimize collections processes for better efficiency and performance.
-   Prepare and review team performance and personnel monitoring reports. 
-   Manage administrative collections activities, including regional drives allocation management.
-   Ensure collections activities are carried out in line with company policy, regulatory expectations, and internal standards. 
-   Support the review and enhancement of collections policies, procedures, and standards to reflect best practice. 
-   Monitor collection operations for emerging risks and recommend process improvements where needed and provide regular portfolio recovery insights and collections updates to leadership.
-   Drive a culture of accountability, discipline, and customer-sensitive recovery practices within the team.

## Requirements

-   Bachelor’s degree in a relevant field.
-   3+ years of experience in collections/field recovery, with at least 2 years in a Team Lead - Field Recovery role.
-   Strong understanding of delinquency management and roll rates.
-   Proven experience managing and motivating field teams.
-   Strong negotiation, communication, and conflict resolution skills.
-   Proficiency in Microsoft Excel; familiarity with reporting tools is an advantage.
-   Ability to analyze data and drive performance improvements.

## Benefits

-   Private Health Insurance.
-   Pension Plan.
-   Training & Development.
-   Performance Bonus.

**Recruitment Process**

-   A screening call with the Senior Recruiter ~30 minutes.
-   Technical interview with the Hiring Manager ~30 minutes.