# receptionist / night auditor (m/f)

**Company:** [CONTACT](http://jobs.workable.com/companies/jAJjHysQvVNv73fRsXLgE6.md)
**Location:** Maputo, Mozambique
**Workplace:** on site
**Employment type:** Contract
**Department:** R&S

[Apply for this job](http://jobs.workable.com/view/546c5cbf-82fa-4d48-80b5-f951a66df848)

## Description

Our Client is a well-established company operating in the hospitality industry, recognized for delivering exceptional guest experiences and maintaining high standards of service excellence.

**FUNCTION**

Reporting to the Front Office Coordinator, will be responsible for delivering exceptional front office services while ensuring the accurate execution of the hotel's night audit procedures; provide a professional and welcoming experience to guests, support revenue control, and ensure compliance with operational and financial procedures; welcome guests and provide a courteous, professional and efficient check-in and check-out experience; handle reservations, amendments, cancellations and guest enquiries in a timely manner; answer incoming telephone calls and respond to guest requests professionally; perform the Night Audit process, ensuring the accurate reconciliation of daily financial transactions; process payments, issue invoices, prepare daily cash deposits and process authorized refunds; maintain accurate cash float balances and comply with all financial control and audit procedures; verify reservations and secure valid payment methods for arriving guests; maximise room occupancy through effective reservation management and room allocation; generate and distribute daily operational and financial reports; ensure the accuracy and integrity of guest information captured in the property Management System (PMS); register maintenance requests and follow up on reported issues; handle guest complaints professionally, ensuring prompt resolution or escalation where necessary; ensure compliance with hotel policies, safety procedures and data protection requirements; coordinate effectively with Housekeeping, Reservations, Sales, Revenue Management and other hotel departments; promote exceptional guest service standards to encourage guest satisfaction, loyalty and positive online reviews; participate in training programmes and contribute to continuous improvement initiatives.

## Requirements

-   Grade 12 (High School Diploma);
-   Previous experience in Front Office, Reception or Customer Service will be an added advantage;
-   Previous experience within the hospitality industry is desirable;
-   Knowledge of Property Management Systems (PMS) is advantageous;
-   Computer literacy, including proficiency in Microsoft Office Suite;
-   Fluency in Portuguese and English is required (additional languages will be considered an advantage);
-   Excellent verbal and written communication skills;
-   Strong customer service orientation;
-   Excellent organizational and administrative skills;
-   High level of integrity, professionalism and attention to detail;
-   Ability to work under pressure and manage multiple priorities;
-   Willingness to work shifts, including night shifts, weekends and public holidays;
-   Mozambican Nationality.

## Benefits

The possibility of working in a Company that offers salary conditions compatible with the level of experience and responsibility of the role, as well as opportunities for personal development.

APPLICATION DEADLINE: 30th July of 2026.