# Team Member, Corporate Digital Payment Support

**Company:** [Access Bank PLC](https://jobs.workable.com/companies/jU5uuADvabUAgH2TVVPaCN.md)
**Location:** Lagos, Nigeria
**Workplace:** on site

[Apply for this job](https://jobs.workable.com/view/549e867e-476e-49d2-b854-015eb2995a5b)

## Description

To provide an efficient support service delivery to customers on the corporate banking platforms.

## Requirements

**Key responsibilities**

-   Monitor daily initiated payments continuously to ensure that all transactions are accurately settled or reversed in a timely manner, minimizing operational risks.
-   Support the onboarding and management of customers on the Primusplus platform, ensuring seamless setup and user experience.
-   Contribute to the creation and improvement of customer training programs, onboarding materials, and user guides to enhance platform adoption and usage.
-   Ensure all activities comply with the Bank’s service standards and Service Level Agreements (SLAs) to maintain high-quality service delivery.
-   Assist in the preparation and analysis of relevant reports to support decision-making and operational efficiency.
-   Reconciliation of the various GLs managed by the team
-   Call over accurately of processed transactions / customer mandates as applicable.
-   Perform all assigned tasks diligently and proactively, as directed by the Team Lead, Corporate Digital Payment Support.
-   Collaborate closely with solution providers and IT teams to identify, troubleshoot, and resolve secondary technical issues promptly.
-   Evaluate the current functionalities and capabilities of existing internet solutions, assist in defining requirements and building a strong business case for upgrading the Primusplus platform.

**Skills/Competencies**

-   Comprehensive knowledge of both local and international banking operations.
-   Strong understanding of the Bank’s policies, regulatory requirements, and internal controls.
-   Well-versed in industry best practices, emerging trends, and innovations within the banking sector.
-   Expertise in channel optimization to enhance customer reach and operational efficiency.
-   Outstanding customer service skills with a proven ability to address client needs effectively.
-   Excellent relationship management skills, fostering strong partnerships with clients and stakeholders.

**Generic Skills:**

-   Creative thinking and innovation to drive continuous improvement.

-   Ability to identify opportunities and take initiative.
-   Sharp analytical skills to assess data and make informed decisions.
-   Effective problem-solving abilities to address challenges proactively.
-   Excellent interpersonal skills, enabling collaboration and teamwork across diverse groups.
-   Good knowledge of payment industry regulations
-   In-depth knowledge of electronic banking platforms and the underlying technologies that support them.
-   Extensive product knowledge across the Bank’s offerings to provide informed solutions.
-   Familiarity with project and product management principles to drive successful delivery and implementation
-   Strong verbal and written communication skills, capable of articulating complex ideas clearly and professionally.
-   MS Suite basic knowledge

**Qualification**

-   First degree in any Discipline with a minimum of Second-Class honors.

-   Relevant Masters’ degree will be an advantage

**Professional Membership**

A recognized professional certification will be an added advantage

**Experience**

Minimum of 2 years relevant experience.