# Application Support Analyst (Greek)

**Company:** [AMPLUS Technologies](http://jobs.workable.com/companies/7Gb3AkRazBRxpGbu67q7rr.md)
**Location:** Athens, Greece
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** IT

[Apply for this job](http://jobs.workable.com/view/54b031b7-2282-400a-acf8-20612d09d003)

## Description

**Company Profile**

**AMPLUS Technologies** is a pioneering, innovative and **Great Place to Work Certified**, IT Company that implements high quality projects in Financial Institutions, Telecommunication Companies, Insurance Organizations, Educational Institutions, and organizations of the wider Public and Private Sector. With a starting point back in the decade of 2000’s, Technologies has managed to possess a major market share of the IT Solutions industry. Established by a team of IT specialists, the company has a stable and upward evolution throughout these years. 

In **AMPLUS Technologies**, we constantly offer integrate and end to end solutions which increase the quality of the services provided and strengthen the loyalty of our clients through a client-driven approach. 

Due to the continuous growth of our company, we are currently looking for an **Application Support Analyst** to join our team.

**Responsibilities**

-   Provide 1st Line Functional Support for banking and business-critical applications.
-   Investigate, analyze, and troubleshoot functional application issues by gathering relevant information, reproducing errors, and identifying root causes.
-   Manage and prioritize incidents, service requests, and escalations through ticketing platforms.
-   Collaborate with business users to understand their requirements and translate issues into actionable support and resolution activities.
-   Assess the business impact of incidents and coordinate with specialist support, development, and infrastructure teams to drive effective resolution.
-   Deliver high-quality user support through phone, email, and ticketing channels, maintaining clear communication throughout the incident lifecycle.
-   Contribute to process improvements, knowledge management, and operational excellence initiatives to enhance user experience and application performance.

## Requirements

-   B.Sc. in Information Technology, Computer Science, Business Administration or equivalent discipline.
-   Minimum 2 years of professional experience in Functional Application Support, Business Application Support, IT Operations Support, or a similar role.
-   Experience supporting banking, financial services, fintech, or other complex business applications is highly preferred.
-   Familiarity with ITSM and ticketing tools such as ServiceNow, SMAX, or similar platforms.
-   Understanding of banking operations, including areas such as KYC, Payments, Lending, Investments, Customer Onboarding, or Workflow Management, will be considered a strong advantage.
-   Fluency in Greek and in English, both written and spoken.
-   Strong communication skills to collaborate effectively with team members.
-   Multi-tasking and organizational skills, ability to work under tight deadlines.
-   Problem-solving and analytical skills.

## Benefits

-   Competitive salary
-   Great Place to Work Certified Company
-   Mentorship program for induction
-   Monthly Meal coupons
-   Continuous learning and development opportunities in IT industry
-   Modern, stable, and challenging work environment

_All applications will be treated in strict confidence!_

_In AMPLUS SA we apply our principles of fair and equitable treatment, non-discrimination and equal employment opportunity!_