# Front Desk Agent

**Company:** [Rotana Hotels](https://jobs.workable.com/companies/1DHZUVfKm32Sn3vTDAotSL.md)
**Location:** Abu Dhabi, United Arab Emirates
**Workplace:** on site
**Employment type:** Full-time
**Department:** Bloom Arjaan by Rotana - Saadiyat Island

[Apply for this job](https://jobs.workable.com/view/54d1de57-ef4d-4584-a602-37c9ee12aaba)

## Description

We are currently looking for dynamic/ and self-motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent, you are responsible to provide professional and customer focused service to our guests/ ensuring their stay will become a memorable experience, and your role will include key responsibilities such as:

\- Provide prompt/ courteous and efficient service to all guest/ so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.

\- Ensure guests are personally greeted by name/ if known and escorted to their room to make them feel expected and welcomed.

\- Conduct in room hotel familiarization and assist guest in hotel activity enquiries requests.

\- Maintain an up-to-date knowledge of hotel information and local services/ including operating hours/ promotions/ events/ attractions and any allied information to respond to guest queries.

\- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.

\- Accurately administer Front Desk cashiering standards and comply with all laid down systems/ policies and procedures.

\- Process accounts from check in to check out/ ensuring accurate postings of all incidental charges using computerized Front Office systems.

\- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.

\- Demonstrate a complete understanding of the hotel 's policies/ procedures and service standards and have full knowledge of the hotel facilities and happenings

## Requirements

Education/ Qualifications/Experiences:

\- You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.

\- Excellent written and verbal English communication skills and knowledge in an additional language/ along with strong interpersonal and problem-solving abilities are essentials.

\- Computer literate and previous experiences with Opera are an advantage.

Knowledge Competencies:

\- The ideal candidate will be customer driven and an extremely proactive with an outgoing/ charismatic and approachable character.

\- You will work well under pressure in a fast-paced environment and be a great team player/ who thrives in working with a multi-cultural team and guests alike/ while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork