# Croatian-Speaking Customer Expert for Booking.com - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/54d5e5d7-3d6f-4be0-a687-66b838b6e0da)

## Description

Mercier Consultancy Group is looking for a Croatian-Speaking Customer Expert to join our team supporting Booking.com operations in Greece. This role offers a unique opportunity to work in a vibrant and international environment while providing excellent service to Croatian-speaking customers. Join us in delivering a seamless and satisfying customer experience for one of the world’s leading online travel platforms.

  

### Key Responsibilities

-   Provide outstanding customer service in Croatian to Booking.com users through phone, email, and chat.
-   Assist customers with booking inquiries, modifications, cancellations, and resolving any issues they face.
-   Maintain detailed records of interactions and transactions in CRM systems.
-   Collaborate effectively with internal teams to resolve customer concerns.
-   Stay updated on Booking.com products, policies, and travel industry trends.

## Requirements

-   Fluency in Croatian (both spoken and written) is essential; English proficiency is an asset.
-   Previous experience in customer service, preferably within travel or online booking platforms, is advantageous.
-   Excellent communication and problem-solving skills with a customer-focused attitude.
-   Ability to work in a fast-paced, dynamic environment.
-   Familiarity with CRM tools and digital communication technologies preferred.
-   Strong organizational skills and teamwork ability.

## Benefits

-   Competitive Monthly Salary
-   Fully Paid Relocation Package
-   Monthly Performance Bonus
-   Health Insurance
-   2 Extra Salaries Per Year
-   And Much More...