# Customer Experience Coach

**Company:** [Serenity Mental Health Centers](http://jobs.workable.com/companies/h3yGHYiFcHCJXrasgMwDWe.md)
**Location:** Morrison, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Clinic Staff

[Apply for this job](http://jobs.workable.com/view/550a0bd7-6dba-4f3a-98f8-357489b58baa)

## Description

**Customer Experience Coach** 

**Location:** Lakewood, CO  
**Employment Type**: Full-Time   
**Compensation: $25–$30/hr +** quarterly performance based bonuses.

**Help people move forward while building a meaningful career.** 

Serenity is hiring **Customer Experience Coaches** to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. 

This role is ideal for people with backgrounds in **customer service, hospitality, retail, education, or caregiving** who enjoy connecting with others and creating supportive, encouraging environments. 

💡 **No specialized industry experience required.** We provide full paid training so you feel confident in the role. 

**About the Role** 

As a **Customer Experience Coach**, you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program. 

You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging. 

**Key Responsibilities** 

-   Provide one-on-one support during scheduled program sessions 

-   Operate and monitor specialized program tools and technology (training provided) 

-   Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises 

-   Maintain accurate session notes and share updates with team members 

-   Ensure each participant’s experience is professional, supportive, and respectful 

-   Follow established processes and standards to maintain a consistent experience 

**Requirements** 

-   2+ years of full-time professional experience in any industry 

-   CHar and professional verbal and written communication skills 

-   Strong interpersonal skills with patience and empathy 

-   Reliable, punctual, and open to feedback 

-   Authorized to work in the United States 

-   Ability to pass a background check and drug screening 

**Nice-to-Haves** 

-   Experience in customer service, hospitality, retail, education, or caregiving roles 

-   Interest in personal development, coaching, or wellness 

-   Comfort working closely with individuals in a service-focused environment 

**Pay & Benefits** 

-   Competitive pay with advancement opportunities 

-   90% employer-paid medical, dental, and vision insurance 

-   401(k) retirement plan 

-   10 PTO days (15 after the first year) + 10 paid holidays 

-   Paid training and professional certification 

-   Supportive, growth-focused work environment 

**About Serenity** 

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways. 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly.