# Customer Service Representative

**Company:** [Remote VA](http://jobs.workable.com/companies/hAm4mKC46gqpuMBQgskcuR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/554377ae-e857-4e43-b6a2-4942e3b5d35b)

## Description

We are seeking a proactive and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring a smooth and positive experience across multiple communication channels.

## Requirements

**Key Responsibilities:**

-   Respond promptly and professionally to customer emails regarding order status, product inquiries, and general concerns
-   Provide real-time assistance through Shopify live chat, delivering accurate and helpful solutions
-   Manage and respond to messages, comments, and inquiries on Facebook and Instagram
-   Maintain a high level of customer satisfaction through clear communication and problem-solving
-   Escalate complex issues when necessary and follow up to ensure resolution

**Requirements:**

-   Hands-on experience with Shopify, email support systems, and social media platforms (Facebook & Instagram)
-   Strong written English communication skills
-   Solid customer service mindset with the ability to handle inquiries efficiently and empathetically
-   Good organizational skills and attention to detail
-   Comfortable using computers and learning new tools quickly

**Work Schedule:**

-   Availability between **6:00 AM – 10:00 PM EST** (flexible scheduling within this window)

**Preferred Qualifications:**

-   Female candidate
-   Pet owner or someone who enjoys working with pet-related brands/products (a plus)