# Team Lead, Process Automation

**Company:** [Access Bank PLC](null/companies/jU5uuADvabUAgH2TVVPaCN.md)
**Location:** Lagos, Nigeria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Information Technology

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## Description

**Job Grade:** SB0 - DM

**Reports to:** Unit Head, Business Process Improvement & Automation

**Group:** Business Process Improvement & Automation

**Job Overview:**

-   Lead the end-to-end delivery of automation initiatives across the enterprise, ensuring the successful identification, design, development, and deployment of RPA and intelligent automation solutions.
-   Drive the execution of the automation pipeline by prioritizing high-impact opportunities, ensuring alignment with business objectives, and delivering measurable improvements in efficiency, cost savings, turnaround time, and service quality.
-   Oversee cross-functional collaboration between business units, RPA developers, IT teams, and senior stakeholders to ensure seamless delivery and adoption of automation solutions.
-   Apply structured methodologies and best-practice delivery frameworks to ensure scalability, governance, and continuous improvement of automation initiatives.

**Key Responsibilities**

**Automation Strategy & Pipeline Management**

-   Define and manage the end-to-end automation delivery roadmap aligned with enterprise digitization objectives
-   Establish and maintain a robust pipeline of automation opportunities across business units
-   Prioritize initiatives based on impact (cost savings, FTE reduction, CX improvement, risk mitigation)

**Delivery Oversight & Execution**

-   Lead the full automation lifecycle: discovery → design → development → testing → deployment → hypercare
-   Ensure timely and high-quality delivery of RPA solutions within agreed SLAs
-   Manage dependencies across business, IT, and third-party vendors
-   Ensure resource availability and allocation.
-   Create and maintain comprehensive project documentation.

**Process Discovery & Optimization**

-   Oversee process assessments to identify automation opportunities and optimization areas
-   Validate “To-Be” process designs to ensure efficiency, scalability, and compliance
-   Ensure alignment of automation initiatives with Lean Six Sigma and continuous improvement principles      

**Stakeholder Management & Governance**

-   Engage senior stakeholders to secure buy-in, funding, and sponsorship for automation initiatives
-   Establish governance frameworks for automation delivery, including approval, risk management, and compliance checkpoints
-   Provide regular reporting and dashboards on automation performance and pipeline status.

**Team Leadership & Capability Development**

-   Lead, mentor, and manage Business Analysts, RPA Developers, and Process Analysts
-   Build and scale automation delivery capabilities across the team
-   Drive a high-performance culture focused on innovation, accountability, and continuous improvement

**Quality Assurance & Risk Management**

-   Ensure all automation solutions meet quality, security, and regulatory requirements

-   Oversee UAT, sign-offs, and production readiness activities
-   Identify and mitigate risks associated with automation deployments

**Value Realization & Continuous Improvement**

-   Track and report realized benefits (FTE savings, cost reduction, TAT improvement, accuracy gains)
-   Continuously optimize deployed solutions and identify opportunities for further enhancement

## Requirements

**Required Knowledge, Skills and Abilities:**

_Technical & Functional Skills_

-   Solid organizational skills including attention to detail and multi-tasking skills.
-   Customer relationship management skill
-   Problem-solving/analytical skill
-   Negotiation and conflict resolution skill
-   Proven working experience as a project administrator in the information technology sector.
-   Strong working knowledge of Microsoft Office
-   Creative and innovative thinking skills
-   Process Improvement skills
-   Adequate knowledge of information and knowledge management
-   Strong attention to deadlines and budgetary guidelines
-   Interpersonal skills
-   Oral and written communication

**Qualification & Experience**

_Mandatory_

-   Bachelor’s degree in STEM, Computer Science, Business Administration, or related discipline
-   3 - 6 years' working experience as a Project Manager, preferably in a financial institution
-   ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum Master Certifications

_Desirable_

-   Experience supporting large-scale or highly regulated financial institution
-   Master’s Degree in relevant field
-   Other relevant professional certifications and qualifications

**Only shortlisted candidates will be contacted.**