# After-Sales Support Specialist - Latin America

**Company:** [Avomind](https://jobs.workable.com/companies/itqut3GJVYdhK63NreRGL7.md)
**Location:** Remote
**Workplace:** remote
**Department:** External - Commercial

[Apply for this job](https://jobs.workable.com/view/5610e763-fbe4-4900-9fcd-f2660ace2a97)

## Description

Our client is a global medical technology company focused on improving diabetes care through innovative, user-friendly devices. Its portfolio includes insulin pumps, continuous glucose monitoring (CGM) systems, blood glucose monitoring devices and point-of-care diagnostic solutions.

With an expanding international presence, the company helps patients and healthcare professionals manage diabetes more effectively. It is looking for an After-Sales & Technical Support Specialist to support customers and distribution partners across Latin America.

**Key Responsibilities:**

**Technical Support & Troubleshooting**

-   Serve as a key contact for distributors, local customer service teams and healthcare professionals across Latin America, providing support for CGM systems, blood glucose meters and insulin pumps.
-   Investigate and resolve technical inquiries related to device operation, data synchronization, software connectivity and mobile applications.
-   Coordinate with internal technical and product teams to resolve complex cases and provide timely updates to partners and customers.
-   Support product complaint handling, returns and replacements in collaboration with the relevant internal teams.

**Distributor Support & Training**

-   Build strong working relationships with regional distributors and help strengthen their local after-sales support capabilities.
-   Deliver product training, troubleshooting sessions and practical guidance to distributor teams and healthcare professionals.
-   Support new product launches by preparing local partners to handle customer inquiries and common technical issues.
-   Develop clear support materials, FAQs and troubleshooting guides adapted to regional needs.

**Customer Experience & Product Improvement**

-   Track support cases and follow up to ensure issues are resolved effectively.
-   Identify recurring technical issues and customer feedback, sharing insights with Product Management and Technical Support.
-   Improve support processes to increase responsiveness and customer satisfaction across the region.
-   Maintain accurate case records and handle customer information responsibly in line with company procedures.

## Requirements

-   At least 3 years of experience in after-sales service, customer support or technical support within the medical device industry.
-   Experience supporting diabetes care products, particularly insulin pumps, CGMs or blood glucose meters, is strongly preferred.
-   Experience working with distributors or supporting customers across Latin American markets.
-   Strong troubleshooting skills and the ability to explain technical information clearly to different audiences.
-   A customer-focused approach, strong follow-through and confidence managing cases independently.
-   Ability to collaborate with international teams and coordinate across time zones.
-   Fluency in Spanish and English; or Portuguese and English depending on the location.