# Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA

**Company:** [AYANA Hospitality](http://jobs.workable.com/companies/4gU6PGSkL9VHY82yX1chH9.md)
**Location:** Central Jakarta, Indonesia
**Workplace:** on site
**Department:** AYANA Jakarta

[Apply for this job](http://jobs.workable.com/view/562ac5cc-7576-431a-b151-7ef9fd9de5ec)

## Description

Join our prestigious team at AYANA Midplaza, Jakarta, and contribute to the exceptional guest experience that our hotel is known for. We are looking for a Guest Relations Officer who is fluent in Mandarin to ensure our Mandarin-speaking guests feel welcomed and valued during their stay.

  

### Responsibilities

-   Review arrival lists to welcome guests
-   Attend to special guests (e.g. VIPs) and answer their inquiries
-   Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
-   Provide information about amenities, area and venues and promote services
-   Anticipate guest needs and build rapport with customers
-   Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
-   Address customer complaints and escalate to Guest Relations Manager when needed
-   Ensure compliance with health and quality standards

## Requirements

-   Fluent in Mandarin, with a certified language test preferred

-   Minimum of 1 year experience in the same position in luxury hospitality
-   Experience in operating OPERA system
-   Strong communication skills in English
-   A customer-oriented and professional attitude
-   Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable

## Benefits

-   Positive Working
-   Great Environment
-   Supportive Team Work