# IT Support Specialist

**Company:** [Kiewit Mexico](http://jobs.workable.com/companies/bn4hLpWNfyy3DxCtLQkFk3.md)
**Location:** Santiago de Querétaro, Mexico
**Workplace:** on site
**Employment type:** Full-time
**Department:** KMX - Overhead

[Apply for this job](http://jobs.workable.com/view/562b4f47-27ab-4047-b7ab-0f463495548b)

## Description

Kiewit Mexico is a company dedicated to providing engineering, procurement, and construction management services. Kiewit Mexico is a subsidiary of one of the largest and most respected engineering and construction organizations in North America. Kiewit Mexico offers construction management and engineering services in a variety of markets, including energy, oil, gas, chemicals, terminals, marine works, and mining.

Kiewit Mexico is seeking an experienced IT Support Specialist to join our team. **The primary responsibility is to provide deskside and remote support to Kiewit employees,** Kiewit subsidiaries, partners, contractors working for Kiewit and job site subcontractors (where/when applicable). This position supports and assists with implementing Kiewit Technology Group policies and procedures.

### Responsibilities

-   Install, configure, troubleshoot, and maintain IT systems and equipment in the field
-   Provide support to end-users and assist with technical issues
-   Perform repairs of software components
-   Administer user accounts, passwords, and permissions for various systems
-   Monitor and maintain network systems for optimal performance and uptime

## Requirements

-   Bachelor's degree in Computer Science, Information Technology, or related field
-   3+ years of experience in IT support or related field -
-   Experience with Microsoft Windows operating systems and Microsoft Office applications
-   Familiarity with LAN/WAN networking protocols and hardware
-   Experience with ticketing system - ServiceNow (desirable)
-   Knowledge of audiovisual technology in video conference rooms (desirable)
-   Excellent customer service
-   Oral and written communication in English and Spanish.

## Benefits

-   Vacation days, Christmas bonus, and vacation bonus above the law standard
-   Savings fund
-   Food vouchers
-   Social security
-   Health Care Plan (Medical, Dental & Vision)
-   Life Insurance
-   Paid Time Off (Vacation & Public Holidays)
-   Training & development
-   Wellness Resources (Medical appointments at a preferential price and discounts in drugstores and stores)