# Front Office Manager **Company:** [Millennium Hotels and Resorts](http://jobs.workable.com/companies/44qrjFFDqVPMCFanufiQ7j.md) **Location:** Los Angeles, United States **Workplace:** on site **Employment type:** Full-time **Department:** The Biltmore LA [Apply for this job](http://jobs.workable.com/view/56ddd7cb-855f-4b81-b7c9-1ef7707b0250) ## Description ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/2ca3125747349951a50095e7cbfb8a2e.jpg)![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/c9f1fe790b3bf803b2def5b54e1ea342.jpg) **Hotel Name: The Biltmore Los Angeles** **Location:** Onsite – Los Angeles, CA **Annual Salary: $70,304.00** ### **Join the Team at The Biltmore Los Angeles** At **The Biltmore Los Angeles**, hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence. ### **About The Biltmore Los Angeles** Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: - **Passion for Hospitality** – Delivering meaningful and memorable guest experiences - **Entrepreneurial** – Taking ownership and acting with agility - **Innovation & Progressive** – Continuously improving how we operate and serve - **Solutions & Results Oriented** – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. **About the Role:** Front Office Manager As our Front Office Manager, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results." **Your Impact** You will lead day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results. **What You’ll Be Doing** **Leadership & Ownership** - Drive performance through strategic planning and execution - Lead with an entrepreneurial mindset, taking ownership of outcomes - Build and sustain a high-performing, engaged team culture **Operations & Execution** - Ensure smooth, efficient operations aligned with brand standards - Identify opportunities for innovation and continuous improvement - Deliver consistent, high-quality results in a fast-paced environment **Guest Experience** - Deliver exceptional service rooted in passion for hospitality - Anticipate needs and respond with a solutions-first mindset - Create memorable, personalized experiences for every guest **Team Collaboration** - Work collaboratively across teams to achieve shared goals - Communicate effectively and contribute to a positive work environment - Support a culture of respect, energy, and accountability **People Leadership** - Coach, develop, and inspire employees - Provide feedback, direction, and recognition - Foster engagement and continuous growth **Compliance & Standards** Follow all company policies, safety standards, and procedures Maintain accuracy in processes, reporting, and documentation Uphold a culture of accountability and operational excellence **What You’ll Be Doing** **Operations & Execution** - Ensure smooth, efficient operations aligned with brand standards - Identify opportunities for innovation and continuous improvement - Deliver consistent, high-quality results in a fast-paced environment **Guest Experience** - Deliver exceptional service rooted in passion for hospitality - Anticipate needs and respond with a solutions-first mindset - Create memorable, personalized experiences for every guest **Team Collaboration** - Work collaboratively across teams to achieve shared goals - Communicate effectively and contribute to a positive work environment - Support a culture of respect, energy, and accountability **Compliance & Standards** - Follow all company policies, safety standards, and procedures - Maintain accuracy in processes, reporting, and documentation - Uphold a culture of accountability and operational excellence **Key Responsibilities** - Manage daily front office operations, including guest check-in/out and reservations. - Recruit, train, and supervise front desk staff, fostering a positive work environment. - Ensure excellent customer service standards and promptly address guest complaints or requests. - Oversee accurate billing, cash handling, and reconciliation procedures. - Coordinate with housekeeping and other departments to meet guest needs. - Monitor front office KPIs and implement improvements to enhance operational efficiency. - Conduct regular staff meetings, training sessions, and performance evaluations. - Ensure compliance with hotel policies, procedures, and safety standards. ## Requirements - Passion for hospitality and delivering exceptional service - Strong communication and interpersonal skills - Ability to work in a fast-paced, dynamic environment - Solutions-oriented mindset with attention to detail - Flexibility to work varied schedules, including evenings, weekends, and holidays **Leadership Requirements** - Proven leadership experience in hospitality or related industry - Ability to drive performance, accountability, and team engagement - Strong decision-making and problem-solving capabilities - Experience managing operations, budgets, or departmental goals - Demonstrated ability to lead through change and innovation **Technical / Role-Specific Requirements** - Minimum of two (2) years hotel experience as Front Desk Manager or progressive front desk responsibility. - Strong communication and interpersonal skills. - Proficiency in hotel management software Opera PMS and Microsoft Office Suite. - Exceptional customer service skills and problem-solving capabilities. - Ability to work under pressure and handle multiple tasks simultaneously. - Flexible availability, including weekends, holidays, and evening shifts. - High school diploma required; degree in hospitality management or related field preferred. - Detail-oriented with excellent organizational skills. ## Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: - Medical, Dental & Vision Insurance - Company-paid Life and AD&D Insurance - Short-Term and Long-Term Disability Coverage - 401(k) Retirement Plan with Company Match (where applicable) - Paid Time Off & Paid Holidays - Hotel Room Discounts across our global portfolio - Employee Assistance Program (EAP) _Benefits eligibility and offerings are subject to plan terms and company policy._ **Why Join Us** At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.