# Medical Virtual Assistant

**Company:** [NeoWork](https://jobs.workable.com/companies/oN71QKsbE2zGpjrtMrw8SD.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** NeoWork

[Apply for this job](https://jobs.workable.com/view/56ed50cf-8b70-4761-be16-c65b81c5203d)

## Description

NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.  
  
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.  
  
Key Responsibilities  
• Answer and place patient calls for scheduling, reminders, and general inquiries  
• Verify insurance eligibility and benefits and support pre-authorization requests  
• Process patient intake forms and update records in the EHR  
• Coordinate referrals, follow-ups, and communication with providers  
• Route clinical or billing questions to the right staff  
• Handle all patient information in a HIPAA-compliant manner

## Requirements

• 1+ year of experience in a medical office, healthcare call center, or patient services role  
• Excellent spoken and written English with a calm, professional phone manner  
• Familiarity with medical terminology  
• Experience using EHR or practice management systems  
• Strong organization and multitasking skills  
• Availability to work U.S. business hours  
• Based in Jamaica, with a reliable home office setup and stable internet connection  
  
Nice to Have  
• Experience with insurance verification or prior authorizations  
• Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks

## Benefits

• We offer health insurance for contractors  
• Holiday Extra Pay  
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.  
• This is a 100% home-based position  
• We prioritize the mental health of our team members and offer mental health days to support their well-being.  
• In addition to the base salary, performance-based incentives are provided.  
• There is an annual review and appraisal process in place.  
• There are ample opportunities for professional growth and advancement within the company.