# Junior Help Desk Support

**Company:** [AMPLUS Technologies](http://jobs.workable.com/companies/7Gb3AkRazBRxpGbu67q7rr.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** IT

[Apply for this job](http://jobs.workable.com/view/570d4ba7-8dd0-4f75-9930-ee61f948af70)

## Description

**Company Profile**

**AMPLUS Technologies** is a pioneering, innovative and **Great Place to Work Certified**, IT Company that implements high quality projects in Financial Institutions, Telecommunication Companies, Insurance Organizations, Educational Institutions, and organizations of the wider Public and Private Sector. With a starting point back in the decade of 2000’s, Technologies has managed to possess a major market share of the IT Solutions industry. Established by a team of IT specialists, the company has a stable and upward evolution throughout these years. 

In **AMPLUS Technologies**, we constantly offer integrate and end to end solutions which increase the quality of the services provided and strengthen the loyalty of our clients through a client-driven approach. 

Due to the continuous growth of our company, we are currently looking for **Junior Help Desk Support** to join our team.

**Responsibilities**

-   Provide first-line support to users across the organization.
-   Troubleshoot and resolve login issues, password resets, and basic application/system problems.
-   Log, track, and update incidents through the ticketing system, ensuring users are informed throughout the process.
-   Support workstation relocations, including computer, monitor, and structured cabling changes.
-   Ensure smooth operation of Windows operating systems and Microsoft Office applications.
-   Collaborate with other IT team members to escalate and resolve complex issues.

## Requirements

-   B.Sc. in Information Technology, Computer Science or equivalent discipline.
-   Minimum 1 year of professional experience in related role.
-   Excellent command of MS-Office applications.
-   Familiarity with using help desk software and ticketing systems.
-   Fluency in Greek and in English, both written and spoken.
-   Strong communication skills to collaborate effectively with team members.
-   Multi-tasking and organizational skills, ability to work under tight deadlines.
-   Problem-solving and analytical skills.

## Benefits

-   Competitive salary
-   Great Place to Work Certified Company
-   Mentorship program for induction
-   Monthly Meal coupons
-   Continuous learning and development opportunities in IT industry
-   Modern, stable, and challenging work environment

_All applications will be treated in strict confidence!_

_In AMPLUS SA we apply our principles of fair and equitable treatment, non-discrimination and equal employment opportunity!_