# Support Engineer - Power Apps and Power Automate **Company:** [Gigmo Solutions](null/companies/6ZsnqXAeinijNTuXExLqLH.md) **Location:** Remote **Workplace:** remote [Apply for this job](null/view/5744aecd-df4e-4194-b94a-53f178b7d808) ## Description ### Power Apps & Power Automate | Freelance / Gig Engagement **Company:** Gigmo Solutions Private Limited (Gigmos) **Engagement Type:** Freelance / Gig **Work Mode:** Remote / Work From Home **Shift:** Flexible 4-Hour or 8-Hour Shift Blocks **Payment:** Pay Per Ticket About Gigmos Gigmos is a global technical support and managed services company built on a dual workforce model — a core team of permanent employees supported by a distributed pool of experienced gig engineers. Our workforce operates across **9+ countries**, supporting clients in **6+ global languages**, with a predominantly remote working model. Gigmos has been a **delivery partner to Microsoft for over six years**. Our gig engineers are experienced specialists who handle **real enterprise support cases** and are paid based on the work they successfully resolve. About the Role We are looking for an experienced **Power Platform Technical Support Engineer** to provide technical support for **Microsoft Power Apps and Power Automate**. Cases are received through the client's support queue during your committed shift. You will be responsible for **diagnosing, reproducing, resolving, and documenting** customer issues. This is a hands-on technical role. You should be comfortable investigating errors, logs, run history, and platform behaviour to identify the actual root cause and provide the right resolution. What You Will Handle ### Power Apps - Troubleshoot **Canvas and Model-Driven Apps**, including formula/expression errors, delegation warnings, control behaviour, performance, and load-time issues. - Resolve **data source and connector** issues such as authentication, refresh failures, connector limits, and throttling. - Troubleshoot **Dataverse** including tables, columns, relationships, security roles, permissions, and business rules. - Handle **environment and ALM** issues including solution imports, managed/unmanaged solutions, environment variables, and deployment failures. - Support **licensing and entitlement** queries, including premium connector requirements. ### Power Automate - Troubleshoot **Cloud Flow** failures, trigger conditions, run-history errors, expressions, dynamic content, loops, and concurrency. - Support **Power Automate Desktop/RPA** issues including machine registration, unattended runs, credentials, and gateway problems. - Troubleshoot **Approvals, scheduled flows, and integrations** with Teams, SharePoint, Outlook, and Dataverse. - Handle **throttling, API limits, retry policies, and performance** issues. - Troubleshoot **DLP policy blocks and governance-related failures**. ### Case Management - Reproduce reported issues before confirming the resolution. - Provide clear and accurate **customer-facing updates and case documentation**. - Escalate cases outside your scope with complete troubleshooting evidence. - Contribute reusable solutions to the **knowledge base**. - Maintain defined **response time, resolution quality, SLA, and customer satisfaction** standards. Requirements ### Essential - Hands-on experience **building and supporting Power Apps**, including Canvas and Model-Driven Apps. - Strong practical experience with **Power Automate flows**. - Working knowledge of **Dataverse, connectors, environments, and Power Platform security**. - Ability to troubleshoot using **error messages, logs, telemetry, and flow run history**. - Strong written and verbal **English communication skills**. - Customer-focused approach with strong problem-solving and case ownership. - Reliable high-speed internet, working system, and a quiet workspace. - Willingness to complete **BGV, NDA, and client security/data-handling requirements**. ### Preferred - Microsoft certifications: **PL-100, PL-200, PL-400, or PL-600**. - Experience in **customer-facing technical support/service desk** environments. - Experience working with **SLAs and enterprise support cases**. - Exposure to **Power BI, Azure, SharePoint, or Dynamics 365**. - Additional language proficiency apart from English. How the Engagement Works ### Shift Commitment - Choose from available **4-hour or 8-hour shift blocks**. - Shift windows are scheduled across different time zones, providing flexibility in selecting a suitable working window. - Once a shift is committed, you are expected to be **logged in, available, and actively handling cases** throughout the shift. ### Pay Per Ticket - This is a **pay-per-ticket engagement** with no fixed monthly salary or retainer. - Payment is based on **ticket complexity and successful resolution**. - Rates, complexity tiers, and payment cycles will be communicated before the first shift. - Payment is linked to **genuine resolution and quality**, not simply ticket closure. - Cases reopened due to the same unresolved issue may be treated as unresolved. ### Monitoring - Activity monitoring may be required during committed shift hours as part of client engagement requirements. - Monitoring requirements will be explained during onboarding and apply **only during shift hours**. ### Onboarding Selected engineers will complete: - Gigmos onboarding formalities - Background Verification (BGV) - NDA and client security requirements - Client-specific process and technical training - Any required assessment or certification Engineers can begin handling live cases after completing the required onboarding process. Important to Know - This is **not a salaried employment position** and does not include employment benefits. - There is **no guaranteed monthly income**. - Earnings depend on the shifts selected, tickets handled, ticket complexity, and successful resolutions. - This opportunity is **not intended for candidates looking to learn Power Platform on the job**. Practical working experience is required from the start. Who This Role Suits This opportunity is ideal for: - Experienced **Power Platform Developers and Engineers** - Power Platform **Consultants and Freelancers** - Technical professionals looking for **flexible, output-based work** - Experienced engineers interested in handling **real enterprise customer cases** - Professionals looking for flexible technical work alongside other commitments ### Key Skills **Power Apps | Power Automate | Dataverse | Canvas Apps | Model-Driven Apps | Power Automate Desktop | Connectors | ALM | Power Platform Security | DLP | API & Integrations | Technical Troubleshooting | Enterprise Support**