# Bilingual (French/English) Crisis Helpline Responder (Central Africa)

**Company:** [Intellect](https://jobs.workable.com/companies/gUu7nrQ6K72YJ3XfGtkh5L.md)
**Location:** Remote
**Workplace:** remote
**Department:** Providers

[Apply for this job](https://jobs.workable.com/view/575283fb-9393-4523-b347-17562e7a59c7)

## Description

### **Be the Voice That Makes a Difference.**

As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources.

This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply.

### Why This Role Matters

You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift.

### Responsibilities

-   Respond to crisis hotline calls with empathy and professionalism
-   Provide evidence-based crisis counseling and de-escalation support
-   Conduct risk assessments and arrange emergency services or referrals when required
-   Maintain accurate and confidential call documentation
-   Develop tailored crisis management and safety plans
-   Ensure smooth handovers between shifts
-   Dedicate each shift exclusively to Intellect crisis support services

## Requirements

-   Master's degree in Counselling, Counselling Psychology, or Clinical Psychology
-   1–3 years of helpline experience (paid or volunteer)

-   Proven ability to manage high-risk situations
-   Emotional resilience and calm decision-making under pressure
-   Fluency in French and English language; additional languages are a plus  
    

### Preferred

-   Mental health or emergency services background
-   Crisis Intervention or Suicide Prevention training  
      
    

**If you’re driven to support people during their most difficult moments, apply today and help us save lives.**