# Bilingual Virtual Dental Receptionist / Front Office Admin Assistant - OR

**Company:** [Staffing for Doctors](http://jobs.workable.com/companies/gAA8yfeXYbnEZ4xxJycpWn.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/577a5c2e-01a0-4460-a47c-4b670120e9fe)

## Description

We are looking for a **Virtual Dental Receptionist / Front Office Administrative Assistant** to support an established U.S. dental practice.

This is a highly **patient-facing role** focused on phones, scheduling, insurance, and day-to-day dental front-office support. The ideal candidate will feel like a true extension of the practice's in-house team—not like a call center representative.

You should be **warm, bubbly, professional, and patient**, with the ability to communicate confidently with patients and remain calm and empathetic when handling demanding or frustrated individuals.

This is a **long-term opportunity** for someone who wants to become a trusted member of the dental practice and help reduce the administrative workload for the in-office team.

### Key Responsibilities

-   Handle high-volume **inbound and outbound patient calls**, including scheduling, general questions, follow-ups, and message-taking.
-   Schedule **new and existing patients**, including confirmations, rescheduling, recalls, and reactivation of inactive patients.
-   Provide a warm, professional, and patient-focused experience during every interaction.
-   Handle difficult or frustrated patients calmly and professionally, escalating issues when appropriate.
-   Verify **dental insurance eligibility and benefits**, including coverage, deductibles, annual maximums, limitations, and other relevant benefits.
-   Assist with **prior authorizations and pre-treatment estimates**, including gathering documentation, following up with insurance carriers, and tracking requests.
-   Maintain accurate patient records in **Eaglesoft**, including demographics, insurance information, notes, and documentation.
-   Keep patient information and administrative records accurate and up to date.
-   Provide general **front-office administrative support** to help reduce the workload of the in-office team.
-   Communicate effectively with the dental team regarding patient needs, scheduling issues, insurance questions, and follow-ups.

You should be:

-   ☎️ **Confident on the phone**
-   😊 **Warm, friendly, and personable**
-   🦷 **Experienced in U.S. dental front-office operations**
-   🧾 **Knowledgeable about dental insurance**
-   🧘 **Calm under pressure**
-   💬 **An excellent communicator**
-   🔎 **Detail-oriented and organized**
-   🤝 **Patient-focused and team-oriented**
-   💻 **Comfortable working remotely and independently**

## Requirements

### Required Qualifications

-   **2+ years of U.S.-based dental practice experience.**
-   Previous experience as a **Dental Receptionist, Front Desk Coordinator, Patient Coordinator, or similar dental front-office role.**
-   **Bilingual English/Spanish is required.**
-   Female candidates preferred.
-   Strong experience handling **inbound and outbound phone calls**.
-   Hands-on experience with **dental appointment scheduling**.
-   Experience verifying **dental insurance eligibility and benefits**.
-   Experience with **prior authorizations and/or pre-treatment estimates**.
-   Excellent spoken English with a professional, friendly, and confident phone presence.
-   Strong customer service and communication skills.
-   Ability to remain calm, patient, and professional when dealing with demanding or frustrated patients.
-   Strong attention to detail and ability to accurately document patient and insurance information.
-   Ability to work independently in a remote environment while maintaining reliable communication with the dental team.

### Strongly Preferred Qualifications

-   Experience using **Eaglesoft**.
-   Patient recall and **reactivation** experience.
-   Experience working in a **busy, multi-provider dental practice**.
-   Previous experience as a **Virtual Dental Assistant (VDA/VMA)**.
-   Experience handling a high volume of calls and patient interactions.
-   Experience supporting U.S. dental insurance processes.

### Why Join Us?

-   Fully remote position supporting an established U.S. dental practice.
-   Opportunity for a **long-term position** with a stable practice.
-   Patient-facing role where your communication and dental experience make a direct impact.
-   Opportunity to become a trusted extension of an established front-office team.

**If you have strong U.S. dental front-office experience, excellent English communication skills, and a warm, patient-focused personality, we'd love to hear from you!**

## Benefits

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday: 8:00 AM–5:00 PM. **Some Saturdays may be required.**