# Rental Supervisor

**Company:** [U-Drive](http://jobs.workable.com/companies/mwzSxt2kDGsJrUQjGrVUC8.md)
**Location:** Southampton, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** Branches

[Apply for this job](http://jobs.workable.com/view/57881098-3053-471f-bfde-1539c31719bb)

## Description

U-Drive are hiring! We have an great opportunity for a dynamic Rental Supervisor to join our committed team in Southampton. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.

**About the Role**

You'll be part of a 45-hour rota that includes weekends. Your primary focus will be supervising and assisting in preparing and delivery vehicles, as well as collecting and assessing damage.

_Role Responsibilities_

-   Answer incoming telephone enquiries promptly
-   Enter booking details onto the system and process sales order agreements, including preparing invoices
-   Promote the Company at every opportunity
-   To provide full support for all office activities and filling management system
-   Check vehicle at end of hire for damage, using appropriate system, as and when required
-   Ensure compliance with all relevant health and safety regulations, including keeping work area clean and tidy, promoting and ensuring standards of internal branch cleanliness are maintained
-   Report fault, damage or general un-roadworthiness in accordance with safety regulations and Company procedures to our Fleet team, as and when required
-   Take responsibility for vehicle checking and cleanliness in the absence of the Valeter, including the pre-rental inspections
-   Drive, deliver and/or collect vehicles directly to customer or inter-branch, as and when required
-   Administering Rental Hire Contracts
-   Supervising a team of drivers and insuring they maintain a quality of work compliant with Company standards
-   Utilising internal systems for creating and processing vehicle bookings
-   Any other duties as required

## Requirements

**About You**

The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.

-   Full clean UK driving license
-   Prior team supervision or leadership experience
-   Confidence using general office systems
-   Experience handling customer complaints or difficult service situations
-   Eligible to work in the UK
-   Available to work every other Saturday morning, Sunday park-up for an hour, and bank holiday hours of 8-11
-   Prior vehicle rental, automotive, or fleet operations background, or experience in a broader customer-facing operations environment, is a plus
-   Experience with vehicle inspections, damage checks, and rental handovers and returns is a plus
-   Experience with booking, rental, and invoicing systems is a plus

## Benefits

**About Us**

Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.

**What We Offer**

-   30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
-   Training and development opportunities
-   Discounts at 3,000+ stores
-   Free eye tests
-   On-site parking where available
-   Competitive pension
-   Employee discount across U-Drive branches
-   Employee Wellbeing Program