# Service Engineer

**Company:** [SOFMEDICA](https://jobs.workable.com/companies/9fbHcHec9b14C13fC6Rv3H.md)
**Location:** Zagreb, Croatia
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](https://jobs.workable.com/view/57aa7512-1eb7-4b7c-ba34-da1aefbe704f)

## Description

**About us**

SofMedica is a leading regional multinational company that distributes innovative medical equipment, harnessing the power of precision to improve healthcare outcomes. We are deeply committed to bridging the gap between cutting-edge medical technology and patients in Central and Southeastern Europe. Our mission is to foster an innovation and education ecosystem, empowering healthcare providers to deliver exceptional patient care.

**Responsibilities:**

-   Perform installations, inspections, planned maintains and on time service interventions
-   Prepare required technical documentation and keep device inventories updated, spare parts stock management
-   Update with the product portfolio knowledge for all Business Groups and get the required certification to perform the service activity
-   Participate in the process of analyzing the technical requirements of the clients
-   Provide technical training and develop training materials for clients
-   Contribute to the technical service audits readiness
-   Reporting of the service activities (Service Report, Service Activities Register, Annual Technical Inspection Plan, List of installed devices)
-   Respond politely, promptly and professionally to partner requests in line with company guidelines

## Requirements

-   University degree preferably in engineering (bionic, computer, mechanical, electrical)
-   Experience in medical technology or technical service
-   Native Croatian, fluent English knowledge verbal and written
-   Driver's license, driving experience, willingness to travel
-   **Demanded soft skills:**

o   Reliability

o   Flexibility, adaptability

o   High degree of precision

o   Good work ethic

o   Independence, problem-solving skills

o   Empathy, patience

o   Customer focus, excellent communication skills

## Benefits

-   Be part of a mission-driven team dedicated to improving healthcare
-   Work with unique, cutting-edge technology
-   Opportunity for professional growth and continuous learning
-   A supportive and innovative work environment
-   Competitive salary, bonuses, and comprehensive benefits