# German Customer Advisor

**Company:** [speakit](http://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Lisbon, Portugal
**Workplace:** on site
**Employment type:** Full-time
**Department:** German

[Apply for this job](http://jobs.workable.com/view/57c521f8-8e39-482f-a29b-cdbad064cfee)

## Description

Are you fluent in German and passionate about helping customers? Join an international team providing top-quality support to users of a leading tech company. In this role, you’ll ensure customers have a smooth experience, resolving inquiries efficiently and professionally.

**Responsibilities**

-   Assist customers with their online orders, deliveries, payments, and returns.
-   Handle sensitive information in accordance with company policies.
-   Work closely with internal teams, carriers, and financial institutions to resolve issues.

Proactively identify and escalate complex problems when necessary.  
Contribute to maintaining high customer satisfaction across all channels.

## Requirements

-   Fluent in German (mandatory) and advanced English.
-   Excellent communication and problem-solving skills.
-   Ability to work efficiently under pressure while maintaining accuracy.
-   Team-oriented mindset and ability to work independently when needed.
-   Interest in professional development and performance metrics.

## Benefits

-   Equipment provided for work from home.

-   Free private health insurance after 6 months. 
-   Meal allowance 
-   14 payments per year.
-   Paid training and opportunities for career progression.
-   Multicultural team environment.