# Hungarian-Speaking Player Support for Riot Games - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Pleven, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/586a07e9-b29d-4f06-962e-653300004bc7)

## Description

Mercier Consultancy is excited to offer a unique opportunity in partnership with Riot Games for a Hungarian-Speaking Player Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Join a leading global gaming company dedicated to creating excellent player experiences and be part of a passionate support team.

As a Hungarian-Speaking Player Support Specialist, you will provide outstanding support to Hungarian-speaking players, ensuring their gaming experience is smooth, enjoyable, and engaging. Your strong communication skills and passion for gaming will be vital in maintaining a vibrant player community.

### Key Responsibilities

-   Provide timely and professional support to Hungarian-speaking players across multiple channels including email, chat, and social media.
-   Resolve gameplay, account, and technical issues efficiently and effectively.
-   Document player interactions and maintain detailed records of support cases.
-   Collaborate with cross-departmental teams to address complex player concerns and improve overall player satisfaction.
-   Gather and relay player feedback to development teams to enhance the game experience.
-   Promote a positive and inclusive gaming community through empathetic communication.
-   Stay up to date with the latest Riot Games updates, products, and gaming trends.

**Successful applicants will benefit from fully paid relocation to Sofia, Bulgaria.**

## Requirements

-   Fluent in Hungarian and English, both written and spoken. Native language and nationality must be clearly specified in your C.V. and/or Cover Letter.
-   Excellent communication and customer support skills.
-   Prior experience in player support or customer-facing roles is advantageous.
-   A strong passion for gaming and understanding of gaming culture.
-   Strong problem-solving skills and attention to detail.
-   Ability to work independently as well as collaboratively in a fast-paced environment.
-   Familiarity with customer support tools and gaming platforms is a plus.
-   Willingness and ability to relocate to Sofia, Bulgaria, with full relocation support provided.

## Benefits

-   Financial support during relocation
-   Fully paid training sessions from the office
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses