# Country Manager - Nigeria **Company:** [NALA](null/companies/fnHQbpNpyuQ5Hy5MD9buwv.md) **Location:** Lagos, Nigeria **Workplace:** on site **Employment type:** Full-time **Department:** Country Management [Apply for this job](null/view/58898489-5fa5-4c90-b34b-8d10c859506f) ## Description ### Country Manager - Nigeria ### 👋 About Us NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, [raised $50M+ from top-tier investors](https://medium.com/nala-money/the-next-billion-nalas-40m-announcement-eb9d8d005eae), and were named to the [Forbes Fintech 50](https://www.forbes.com/lists/fintech50/) in 2025 & 2026. We operate two core products: - [**NALA**](https://www.nala.com/), our consumer app, makes cross-border payments cheaper, faster and more reliable for the global diaspora — sending money from the UK, US and EU to Africa and Asia. - [**Rafiki**](https://www.rafiki.com/), our B2B payments infrastructure, is powering global payments for global giants like MoneyGram & Western Union. Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp — operators who've scaled world-class products. We act with urgency, think deeply, and put our customers first, always. At NALA, this isn't just a job. It's ownership, impact, and the chance to change global payments forever. Join us in building [**Payments for the Next Billion**](https://www.nala.com/blog/nalas-updated-mission). ### 🙌 Your Mission Nigeria is one of the largest and most complex remittance markets in the world — and one of the most important for NALA. As Country Manager, you'll own NALA's market position in Nigeria end-to-end: building the intelligence, relationships and execution capacity that turns a high-potential market into a high-performing one. ### 🎯 Your Responsibilities in this Role - **Own Nigeria's market depth.** Maintain a sharp, current view of customers, competitors, providers and regulatory developments — and be the person NALA turns to when we need to understand what's happening on the ground and what it means for our roadmap. - **Diagnose and drive performance.** Monitor route-level volume, revenue, COGS and reliability; investigate material changes; and turn local context into clear, actionable recommendations for the regional team. - **Execute the Nigeria roadmap.** Translate regional priorities into concrete actions, coordinate follow-through with product, compliance and operations, and track milestones, owners and blockers — escalating risks early rather than late. - **Build and manage partner relationships.** Own day-to-day relationships with local banks, mobile money operators, payment aggregators and other providers; drive improvements in pricing, service levels and operational performance. - **Lead commercial negotiations.** Prepare thoroughly — understanding partner economics, performance data and market alternatives — and lead agreed local negotiations, bringing in senior leadership for strategic trade-offs or significant escalations. - **Support regulatory and external engagement.** Work alongside Compliance and Legal on licensing, regulatory relationships and any external stakeholder engagement required to protect and grow NALA's position in Nigeria. - **Surface risks and opportunities early.** Be the eyes and ears on the ground: spot regulatory shifts, provider changes and competitive moves before they become problems, and bring a point of view on what NALA should do next. ### 🔥 Must-have requirements - Proven track record operating in Nigeria's financial services, fintech or payments ecosystem — you understand how money actually moves in and out of the country, and why it sometimes doesn't. - Experience owning commercial relationships with banks, fintechs, mobile money operators or payment providers — including leading negotiations and driving improvements in pricing or service terms. - Strong analytical instincts: able to dig into route-level performance data, identify what's driving a change and turn findings into practical next steps. - Excellent stakeholder management — you close loops reliably, keep the right people informed and escalate material blockers at the right time, not after the fact. - Comfortable operating in a fast-moving, high-ambiguity environment where priorities shift and strong judgment matters more than a rigid process. - Deep knowledge of Nigeria's regulatory and licensing landscape for cross-border payments, including the CBN framework and relevant compliance requirements. ### 💪 Nice to have requirements - Existing relationships with Nigerian banks, fintechs, or CBN-regulated payment service providers. - Experience working within or alongside a remittance corridor — whether consumer or B2B — with direct exposure to diaspora payment flows. - Familiarity with NALA's competitive landscape in Nigeria: Chipper Cash, LemFi, Grey, Flutterwave or comparable players. - Experience coordinating cross-functional workstreams across distributed, international teams. - Understanding of FX dynamics and naira liquidity constraints and how they affect cross-border payment reliability. ### ✅ Success in the role looks like ### 3-Month Metrics - You have a current, well-structured view of Nigeria's competitive landscape, key providers and regulatory environment — and have shared it as a briefing that the regional team relies on. - You've met the key partners and providers in-market and have a clear picture of where NALA's relationships are strong and where they need work. - You've taken ownership of at least one active roadmap workstream and are driving it forward with clear milestones and accountability. - You understand NALA's Nigeria route performance — volumes, costs, reliability — and can explain the story behind the numbers. ### 6-Month Metrics - You've improved at least one partner relationship in a measurable way: better pricing, improved SLAs, faster issue resolution or stronger operational terms. - Your market intelligence is shaping product and commercial decisions — regional leadership treats your input as a trusted source of Nigeria context. - You're running Nigeria's commercial and partner relationships day-to-day with minimal escalation, and escalating the right things when it matters. - NALA's execution velocity in Nigeria has improved: fewer blockers sitting unresolved, faster follow-through on agreed priorities. ### ➡️ Interview Process 1. **\[30 mins\] Interview with the Talent Team** - In this stage we want to get to know you a bit more and follow up on your experience and motivations. 2. **\[60 mins\] Problem-Solving Interview** - This will be a real world exercise you’ll do with Adesola, P&L Lead for West Africa. 3. **\[60 mins\] Bar Raiser Interview** - a final conversation focused on your track record, ambition and fit. ### ⭐️ Benefits - **35 Days Off including your local bank holidays**: Take the time to decompress. Working at a startup is hard! - **Birthday Leave**: Celebrate your special day with a bonus day off that month. - **Enhanced Parental Leave**: 16 weeks of full pay for the primary caregiver and 4 weeks for the secondary caregiver (after a 6-month probationary period). - **Learning Budget**: $1000 annually for learning and development.