# Italian-Speaking Cybersecurity Customer Experts - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/591f0aa7-acdc-4679-98a3-7701c53638d1)

## Description

Mercier Consultancy MD is looking for Italian-Speaking Cybersecurity Customer Experts to join our expanding team in Greece. In this role, you will provide exceptional cybersecurity customer support to Italian-speaking clients, helping them secure their digital environments. This is an excellent opportunity to develop your career in cybersecurity within a supportive and innovative workplace.

  

### Key Responsibilities

-   Offer expert customer support to Italian-speaking clients regarding cybersecurity products and services via multiple communication channels including phone, email, and chat.
-   Diagnose and resolve security-related issues effectively and efficiently.
-   Advise customers on cybersecurity best practices and the optimal use of security solutions.
-   Maintain detailed records of all customer interactions and technical issues in CRM systems.
-   Work with internal teams to escalate complex problems and contribute to their resolution.
-   Keep up-to-date with the latest developments in cybersecurity to provide informed support.

## Requirements

-   Fluency in Italian (both written and spoken) is required; proficiency in English is a plus.
-   Previous experience in customer support or a similar role, preferably in the cybersecurity or IT security fields.
-   Strong understanding of cybersecurity concepts and technologies.
-   Excellent communication skills and analytical abilities to solve client issues effectively.
-   Capability to multitask and work efficiently under pressure in a fast-paced environment.
-   Experience with CRM tools and customer support software.
-   Passion for cybersecurity and eagerness to continuously learn and adapt.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...