# Customer Service & Billing Representative

**Company:** [Idyllic Enterprises, LLC](null/companies/nzHpREwTLA8wpKSjw2wBX3.md)
**Location:** Cape Girardeau, United States
**Workplace:** on site
**Employment type:** Full-time

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## Description

**Job Overview**

We are seeking an organized, detail-oriented **Customer Service & Billing Representative** for a full-time, **on-site position** at our manufacturing facility. In this dynamic role, you will be the core point of contact for a diverse client base, managing accounts for **walk-in, e-commerce, and distributor customers**. You will handle the entire order cycle, directly utilizing **QuickBooks and Odoo daily** to manage data entry, invoicing, and collections. Because we manufacture our products in-house, you will collaborate closely with production and warehouse teams, using our **batch-number tracking system** to ensure accurate inventory control and order fulfillment.

**Key Responsibilities**

**Multi-Channel Customer Support**

-   Provide friendly, professional, and face-to-face assistance to **walk-in customers**.
-   Manage and resolve incoming inquiries from **e-commerce and distributor channels** via phone and email.
-   Educate clients neutrally on product specifications, availability, and lead times based on current production.
-   Process customer returns, credits, and exchange requests according to company policy.

**Order Processing & Batch Inventory Tracking**

-   Input all incoming wholesale, online, and counter orders accurately into **Odoo and QuickBooks**.
-   Verify and track physical inventory levels utilizing our **batch-number allocation system**.
-   Coordinate directly with the in-house manufacturing team to monitor order statuses and production schedules.
-   Generate warehouse picking slips and packing lists tied to specific product batches.

**Invoicing, Billing & Account Resolution**

-   Generate and email precise **customer invoices** immediately upon order fulfillment.
-   Audit **past-due aging reports** daily to identify outstanding client accounts.
-   Conduct courteous, professional payment reminders regarding **open balances and payment terms**.
-   Investigate, document, and resolve billing disputes, pricing miscalculations, or short-payments.

## Requirements

**Qualifications & Skills**

-   **Experience:** 2–3 years in customer service or accounts receivable, preferably within a **manufacturing or distribution environment**.
-   **Software Proficiency:** Required daily operational experience with **Odoo ERP and QuickBooks** accounting systems.
-   **Inventory Knowledge:** Previous exposure to inventory management software, specifically **lot tracking or batch-number control**, is highly preferred.
-   **Communication:** Exceptional verbal and written skills, with the ability to balance strict collection policies with excellent customer care.

**Work Structure:** Must be able to work 100% **on-site** and comfortably pivot between office desk work and front-counter customer interaction.

## Benefits

We value our team members and offer a competitive, comprehensive benefits package to support your health, financial well-being, and work-life balance:

-   **Medical Insurance:** Comprehensive medical benefits plan with **company contribution**.
-   **Supplemental Health:** Company-sponsored **dental and vision** packages.
-   **Life & Disability:** Company-sponsored **life insurance and long-term disability (LTD)** protection.
-   **Retirement Plan:** Company-**matching retirement plan** to support your long-term savings.
-   **Paid Time Off (PTO):** Accrued **paid vacation time** and dedicated **paid sick time**.
-   **Paid Holidays:** Paid time off for observed **company holidays**.