# Operations Coordinator (Remote - Canada)

**Company:** [Smart Apartment Data](null/companies/h7kwj7a7A6xnjpVG4Mq9WZ.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Other

[Apply for this job](null/view/59ad1978-6c2e-44b0-9eaa-26e8798a70b1)

## Description

We’re looking for an experienced, hands-on operations professional to help oversee the workflows that support our customers from onboarding onward.

This role is best suited to someone with substantial experience directly managing or leading business operations — coordinating people, processes, priorities, and cross-functional work while remaining closely involved in day-to-day execution.

This is a hands-on role focused on keeping customers successful, improving processes, resolving operational issues, and making sure commitments don’t fall through the cracks. This is not an executive or strategy-only position.

### What You’ll Do

-   Coordinate the customer journey from onboarding and training through ongoing support and retention.
-   Follow up with customers, identify pain points, and make sure issues are carried through to resolution.
-   Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear.
-   Manage operational priorities, dependencies, blockers, and next steps across multiple teams.
-   Build and improve business processes rather than simply following existing ones.
-   Identify operational gaps, ask the right questions, and determine who needs to be involved.
-   Use customer feedback and operational information to identify opportunities for improvement.
-   Provide clear, concise updates and help keep operations organized end-to-end.

## Requirements

**What We’re Looking For**

-   5+ years of professional experience, including substantial hands-on experience directly managing or leading business operations.
-   Previous experience as an **Operations Manager, Operations Lead, or in a comparable hands-on operations role** with meaningful ownership of day-to-day operations.
-   Experience coordinating people, processes, priorities, and cross-functional dependencies.
-   Experience owning operational workflows or projects from start to finish and being accountable for the outcome.
-   Demonstrated experience improving processes, resolving operational issues, and following through until completion.
-   Experience working across different internal teams and priorities.
-   Clear, concise professional communication.
-   Interest in a stable, long-term, hands-on operations role.

**This Role May Not Be the Right Fit If Your Experience Is Primarily:**

-   Sales, business development, or account management.
-   Customer success or frontline customer support without broader operational ownership.
-   Administrative or project coordination without responsibility for broader business operations.
-   Executive or strategy-focused leadership without recent hands-on operational execution.

## Benefits

-   CAD $80,000 annual salary plus up to CAD $10,000 annual bonus
-   Fully remote