# Help Desk & IOT Technician

**Company:** [BelovED Community & Empowerment Academy Charter Schools](http://jobs.workable.com/companies/o1ptnL5LVq4T6ftqENxb2Z.md)
**Location:** Jersey City, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** BelovED Community Charter School (Multiple Campuses)

[Apply for this job](http://jobs.workable.com/view/59e022b7-7e68-4765-a5f6-8037d5ce7c6a)

## Description

**Job Summary:**

At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk & IOT Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth operation of our educational technology infrastructure. This role offers a unique chance to grow your career in the field of educational technology while contributing to a vibrant and dynamic learning environment.

**Key Responsibilities:**

1.  **Technical Support:** Play a crucial role in providing technical assistance to students, teachers, and staff, addressing a wide range of hardware, software, and network connectivity issues.
2.  **Hardware Maintenance:** Contribute to the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Regularly update accurate device and inventory counts.
3.  **Software Support:** Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.
4.  **User Training:** Actively engage with end-users, providing basic training and guidance on technology usage and best practices.
5.  **IOT Management:** Efficiently manage the school's IOT systems such as cameras, speakers, access control, and others.
6.  **Documentation:** Maintain detailed records of support requests, resolutions, and IOT equipment inventory to enable effective tracking and monitoring.
7.  **Security Awareness:** Collaborate in maintaining the security and integrity of the school's IT systems by adhering to established security policies and procedures.
8.  **Infrastructure Maintenance:** Proactively identify and diagnose issues with Infrastructure services to minimize disruptions and optimize system performance.

We offer a competitive salary ranging from $49,000 to $52,000, commensurate with experience and qualifications.

## Requirements

-   High school diploma or equivalent (Bachelor's degree in IT or related field preferred).
-   Strong passion for technology and a desire to learn and grow in the IT field.
-   Interest in K-12 education
-   Prior experience using Incident IQ is preferred.
-   Excellent problem-solving and communication skills to effectively address technical issues and interact with end-users.
-   Basic knowledge of computer hardware, operating systems, and software applications.
-   Customer-focused attitude with a commitment to providing exceptional service to students, teachers, and staff.
-   Ability to work well in a collaborative team environment, contributing to a positive and engaging work culture.
-   Prior experience in an educational setting is a plus, but not required.

## Benefits

-   Medical
-   Dental
-   Pension
-   Paid Time Off