# German Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** T Bulgaria

[Apply for this job](http://jobs.workable.com/view/59f39c2d-3951-47bb-8979-98440ca166eb)

## Description

Mercier Consultancy MD is excited to offer a rewarding opportunity for a German Speaking Customer Service Agent to join our team in Bulgaria, with paid relocation support. In this role, you will provide excellent customer service to German-speaking clients, ensuring their inquiries and issues are addressed professionally and efficiently.

  

### Responsibilities

-   Respond to customer inquiries from German-speaking clients via phone, email, and chat in a timely and professional manner.
-   Provide detailed information and assistance regarding products and services.
-   Handle and resolve customer complaints to ensure satisfaction and loyalty.
-   Maintain accurate records of customer interactions using CRM systems.
-   Collaborate with internal teams to escalate and resolve complex issues.
-   Stay updated on company policies, product updates, and industry trends to provide informed support.

## Requirements

-   Fluency in German (both written and spoken) is essential; proficiency in English is a plus.
-   Experience in customer service, preferably in a remote or international environment.
-   Strong communication skills with a customer-focused approach.
-   Ability to manage difficult situations professionally and effectively.
-   Proficiency with CRM software and standard office tools.
-   Self-motivated and capable of working independently and as part of a team.
-   Willingness to relocate to Bulgaria with paid relocation assistance provided.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  1500 Euro Signing Bonus
4.  Relocation Package
5.  Fully Paid Training
6.  Health Insurance
7.  And Much More...