# Italian Speaking Customer Support Jobs - Work and Live in Sofia

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Fien Bulgaria

[Apply for this job](http://jobs.workable.com/view/5a492384-1483-46fb-9d88-d6561cb9e4f9)

## Description

**Ready to use your Italian skills in an international environment and start an exciting new chapter abroad?**  

We're looking for an Italian-speaking Customer Support Representative to join one of our international clients in Sofia**,** Bulgaria. If you enjoy helping people, solving problems, and creating great customer experiences, this opportunity is for you.

As a Customer Support Representative, you'll assist Italian-speaking customers by answering their questions, resolving issues, and providing friendly, professional support across different communication channels. Every interaction is an opportunity to make a positive impact and ensure customers have the best possible experience.

Join a dynamic, multicultural team where your language skills are valued, your career can grow, and you'll gain valuable international experience while living in one of Europe's most vibrant cities.

**Key Responsibilities**

-   Provide excellent customer service to Italian-speaking clients through phone, email, and chat support.
-   Handle inquiries regarding products, services, and account information professionally and effectively.
-   Resolve customer issues promptly and escalate complex problems when necessary.
-   Maintain detailed and accurate records of customer interactions.
-   Collaborate with teams across departments to ensure consistent customer experience.
-   Stay updated on product knowledge and company policies to assist customers effectively.

## Requirements

-   Fluency in Italian (spoken and written); English is a plus.
-   Experience in customer support or a related field is preferred.
-   Strong communication skills and a customer-oriented mindset.
-   Ability to work efficiently in a dynamic and fast-paced environment.
-   Familiarity with customer support software and tools is advantageous.
-   Positive attitude, problem-solving skills, and eagerness to learn.
-   Attention to detail and good organizational skills.

## Benefits

-   Competitive monthly salary
-   Relocation package
-   Paid training
-   Health Insurance
-   And many other benefits!