# Bilingual Front Desk/ Insurance Specialist - Cardiology

**Company:** [Staffing for Doctors](null/companies/gAA8yfeXYbnEZ4xxJycpWn.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Insurance Authorization

[Apply for this job](null/view/5acfe693-5827-4338-9118-19f01b78c568)

## Description

**Job Description**

We are seeking a compassionate and highly professional **Bilingual Virtual Assistant** to support our client's high-volume **Cardiology** practice during EST business hours. The ideal candidate has prior hands-on experience in a U.S. cardiology setting, mastery of eClinicalWorks (eCW), and exceptional English and Spanish phone communication skills to manage critical patient inquiries, medical results, and scheduling with high patience and empathy.

**Key Responsibilities**

-   **Call Management:** Manage high-volume inbound phone calls, route communications appropriately, and handle patient requests with utmost respect and empathy.
-   **Results & Messaging:** Communicate lab/test stats and results to patients as directed, utilizing **TigerConnect** for secure messaging.
-   **Scheduling:** Book and coordinate urgent/stat appointments within **eClinicalWorks (eCW)**.
-   **Insurance Verification:** Verify patient insurance eligibility and coverage status prior to appointments. Full insurance verification cycle experience.
-   **Administrative Operations:** Provide general front-desk support utilizing eCW.

## Requirements

**Language:** Native or fully fluent in both spoken and written English and Spanish, featuring clear phone articulation and a professional tone.

**Software:** At least 1 year of hands-on experience using **eClinicalWorks (eCW)** is strictly required. Familiarity with **TigerConnect** is strongly preferred.

**Specialty Experience:** Background working specifically within a U.S. **Cardiology** practice is required.

**Core Competencies:** Exceptional patience, empathy, and a high level of professional integrity. Zero tolerance for dynamic conflict or unprofessionalism.

**Schedule:** Full-time commitment working 8:00 AM – 5:00 PM EST, Monday through Friday.

**Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is Monday through Friday, 8:00 AM – 5:00 PM EST.**