# Engineer, EFT Application Support

**Company:** [Egyptian Banks Company](http://jobs.workable.com/companies/hb636HyLHoaMkkdWwnhrYJ.md)
**Location:** Cairo, Egypt
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/5ae0e1aa-84dd-45a5-94ee-1ff5efbcae73)

## Description

-   Analyze and troubleshoot malfunctions in running applications as part of second-level support.
-   Investigate and handle customer-reported issues, service requests, and inquiries.
-   Escalate and report production-related issues to internal stakeholders in a timely manner.
-   Ensure the availability and stability of 24/7 production environments.
-   Perform installation and deployment of new releases and fixes for payment system applications.
-   Participate in on-call rotations, handling out-of-hours incidents and notifications related to production issues.
-   Support planned maintenance activities on production environments according to the predefined on-call matrix.

## Requirements

-   Bachelor’s degree in Computer Science, Computer Information Systems, or an equivalent discipline.
-   3–5 years of relevant experience in EFT application support or a similar technical support role.
-   Strong understanding of client/server communication models.
-   Hands-on experience with APIs, web services, and XML.
-   Proficiency in UNIX/Linux operating systems.
-   Solid knowledge of ISO 8583 standards and financial transaction processing.
-   Experience with mobile payment systems.
-   Working knowledge of shell scripting.