# Behavioral Health Virtual Assistant

**Company:** [Winning Assistants](http://jobs.workable.com/companies/wrCHRawtCjDH2QcsHD7Vpp.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/5b4946cb-8962-42bf-88a4-b39bd6e538be)

## Description

**Job Title:** Behavioral Health Virtual Assistant

**Job Code:** DHC-TNC

**Position Type:** Full-Time

**Working Hours:** Monday to Friday, 8:00 AM – 5:00 PM CDT (Central Daylight Time)

**Salary Rate:** $5–$6/hour

### Job Responsibilities:

-   Answer inbound calls and serve as the virtual front desk/receptionist
-   Professionally assist patients with scheduling, inquiries, and follow-ups
-   Build rapport with patients and provide compassionate support
-   Handle sensitive conversations with empathy and professionalism
-   Schedule, confirm, and reschedule appointments
-   Conduct patient intake and gather necessary demographic and insurance information
-   Send and manage new patient paperwork before appointments
-   Follow up with no-show patients and assist with rescheduling
-   Collect and process insurance information accurately
-   Manage co-pay collection and monitor credit card status
-   Coordinate with billers regarding prior authorizations
-   Follow up on outstanding balances and collections
-   Assist patients in setting up payment plans when needed
-   Ensure clinical notes are completed and signed by providers
-   Assist with onboarding new providers into systems and workflows
-   Maintain organized and accurate records in the EHR system
-   Manage email communications and administrative tasks as needed
-   Maintain confidentiality and HIPAA compliance at all times

## Requirements

-   At least 1 year of  experience in a behavioral health, mental health, or medical administrative role preferred
-   Experience with SimplePractice EHR strongly preferred
-   Strong phone communication and customer service skills
-   Comfortable handling emotionally sensitive patient interactions
-   Tech-savvy and able to quickly learn systems and workflows
-   Highly organized with strong attention to detail
-   Ability to multitask and work independently in a remote setting
-   Experience with insurance verification, co-pay collection, and prior authorization coordination is a plus

Basic requirements

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 10 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.