# Trainee Technical Support Representative - Contract

**Company:** [Side](http://jobs.workable.com/companies/ryEW8icxs3mdwJYB31Ab5U.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Contract
**Department:** Player Support

[Apply for this job](http://jobs.workable.com/view/5bcc088d-2ca5-4a67-8a91-e7831c6c360f)

## Description

**Trainee Technical Support Representative**

Job Location - Bangalore/Hyderabad: Remote

Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance)  
Experience - 0 to 3 years  
Mandatory Experience - **1 year of International Voice experience**

  
**What you'll be doing:**

-   Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
-   Queries can be of a technical & non-technical nature.
-   Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
-   Explain and guide customers through product features and functionalities.
-   Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
-   Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

## Requirements

**What we're looking for:**

-   Candidates with **international customer support experience in voice, email and chat.**
-   Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
-   Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
-   Stay focused on the quality by ensuring consistency and adherence to high standards.
-   Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.  
    

**Must have:**

-   Candidate must have their **own computer with Windows 8.1 or above.**
-   Mandatory **hi-speed broadband connection.**
-   **UPS/power backup solution** if possible.
-   Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes.  
    

**Mandatory Skills:**

-   Proficient with English and have good written & verbal communication skills.
-   Flexibility & availability for rotational shifts and week offs to cover hours of operations.
-   Must possess logical, reasoning, and problem-solving skills.