# Operations Support Staff

**Company:** [iSupport Worldwide](https://jobs.workable.com/companies/1aXDcgEyBCe8D926xEv7SH.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Client Services

[Apply for this job](https://jobs.workable.com/view/5bcd7602-5835-45b3-a6a7-3e5f7edf57ba)

## Description

### **Join Our Team!**

We are looking for an experienced and highly organized **Operations Support Staff** to provide comprehensive support across customer service, dispatch operations, automotive parts sourcing, vendor coordination, scheduling, inspection review, and administrative functions within a fast-paced automotive services environment.

This role plays a critical part in ensuring smooth day-to-day operations by coordinating customers, technicians, vendors, and internal teams while maintaining high service levels, operational accuracy, and customer satisfaction.

### **What Is Your Mission?**

This position will be responsible for learning and performing a varying degree of the following items:

-   Answer and respond to technician phone calls
-   Answer and respond to customer phone calls
-   Answer and respond to emails for consumer clients and vendors
-   Build quotes for both fleet and consumer clients

Source parts availability

-   Order parts for both fleet and consumer clients

Create purchase orders and parts returns

-   Properly modify jobs as needed in order to close them out
-   Support technician ledger adjustments
-   Work with Slack, AirCall, Wrench Admin, and vendor websites
-   Address customer warranty and third party warranty jobs and issues
-   All teammates will be cross-trained to fill in any necessary gaps in performance

## Requirements

### **Who Are We Looking For?**

### **Non-Negotiable Requirements**

-   **Prior automotive industry experience is required.** Candidates should have direct experience working with dealerships, automotive operations, or a closely related capacity.
-   2+ years in Customer service or customer support experience.
-   Excellent multitasking and time management skills.
-   Strong attention to detail and accuracy.
-   Strong verbal and written communication skills with a clear, neutral accent.
-   Excellent organizational and problem-solving skills.
-   Strong decision-making and critical-thinking abilities.
-   Ability to work a flexible schedule, including non-traditional hours, with advance notice of schedule changes.

### **Flexible Requirements**

-   Bachelor's Degree in Logistics, Mechanical Engineering, Automotive Technology, or a related field
-   Reliable internet connection required; a backup internet source is preferred.

### **Skills & Competencies**

-   Exceptional customer service and communication skills
-   Strong dispatching and scheduling capabilities
-   Excellent organizational and prioritization skills
-   Strong attention to detail and quality assurance mindset
-   Ability to work independently in a remote environment
-   Strong collaboration and stakeholder management abilities
-   Adaptability and flexibility in a rapidly changing operational environment
-   Accountability, ownership, and commitment to operational excellence

## Benefits

### Why you'll love it here?

-   Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
-   Access to an onsite gym with a complimentary professional fitness instructor.
-   Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
-   Weekly employee engagement activities with prizes of up to ₱3,000.
-   Free upskilling academy to support career growth and professional development.
-   State-of-the-art office facilities and modern workstations.
-   Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
-   Fun, collaborative, and employee-focused work environment.