# Senior Team Leader

**Company:** [transcosmos (TCIS)](http://jobs.workable.com/companies/98mWC4ozdgApaoa7hMnUad.md)
**Location:** Remote
**Workplace:** remote
**Department:** HUN

[Apply for this job](http://jobs.workable.com/view/5c78982f-fe77-4959-87aa-98818fe65451)

## Description

Ready to lead a high-performing service team? As a **Senior Team Leader**, you will drive service excellence, support your team’s growth, and ensure outstanding customer delivery aligned with TCIS standards.

### What You’ll Do

-   Lead, coach, and motivate the success team to meet and exceed service targets.
-   Act as the first point of escalation for agents and customers, resolving issues quickly and effectively.
-   Monitor performance, identify training needs, and foster continuous improvement.
-   Promote a collaborative, professional, and customer-focused team culture.

## Requirements

### What You Bring

-   2+ years’ experience in Customer Service, Technical Support, Telco, or similar.
-   2–3 years’ proven team leadership experience.
-   Strong communication skills in English (written and verbal).
-   Excellent problem-solving, organizational, and people-management skills.
-   Experience with Microsoft Office and ticketing/SaaS tools.
-   Flexibility to work rotating shifts.

## Benefits

**What we offer:**

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

-   To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
-   Competitive salary
-   Cafeteria
-   Team building and free time activities
-   Modern office environment
-   Medicover