# Service Director

**Company:** [Cesna Recruitment](https://jobs.workable.com/companies/x4yVvovTQjfSkpaaXrMrwp.md)
**Location:** Bangpli, Thailand
**Workplace:** on site
**Employment type:** Full-time
**Department:** HR Team

[Apply for this job](https://jobs.workable.com/view/5c92c6a8-ae87-4c12-b072-583a41b622d3)

## Description

**1\. Service Operations Management**

-   Comprehensively responsible for the construction and operation management of the company's after-sales service system;
-   Develop and implement annual operating goals, budgets and workplans for the service sector;
-   Establish and optimize service procedures, standard operating procedures (SOP) and management system;
-   Overseeing the operation of the various regional service centers to enhance the overall service efficiency and quality.

**2\. After-sales service management**

-   Be responsible for the integrated management of equipment installation, commissioning, repair, maintenance and technical support work;
-   Establish equipment failure analysis and prevention mechanisms to improve equipment attendance and customer satisfaction;
-   Oversees the handling of major failures and customer complaints and promotes closed-loop management of issues;
-   Promote the digital construction of services and improve the management of services.

**3\. Accessories and maintenance management**

-   Planning and managing spare parts inventory and improving the timeliness of spare parts supply;
-   Controlling service costs and maintenance costs and improving spare parts turnover;
-   Oversees maintenance quality management and ensures that maintenance operations conform to the manufacturer's standards;
-   Drive revenue growth from repair operations and accessories sales.

**4\. Customer Relationship Management**

-   Establish a customer service management system to improve customer satisfaction and customer loyalty;
-   Visit key clients on a regular basis to understand their needs and promote the implementation of improvements;
-   Responsible for the coordinated handling of major customer complaints and service disputes;
-   Establish customer service records and service evaluation mechanisms

**  
5\. Service network construction**

-   Planning and building a national service network;
-   Promote service network coverage and optimize the allocation of service resources;
-   Establish a system for the management and evaluation of service providers;
-   Improve service responsiveness and regional service capacity.

**  
6\. Team Building and Talent Development**

-   Responsible for the organizational construction of the service team and the development of the talent pipeline;
-   Establish a performance appraisal system for service personnel;
-   Organizing technical and managerial training to enhance team professional capabilities;
-   Build an efficient and professional service management team.

**7\. Operational Analysis and Risk Control**

-   Responsible for the analysis and improvement of operational data of service businesses;
-   Monitor service costs, maintenance costs and operational risks;
-   Develop and implement cost reduction and efficiency programmed
-   Report regularly to management on service operations and improvements.

## Requirements

**Education**

-   Bachelor’s degree or higher.
-   Preference will be given to candidates with degrees in mechanical engineering, vehicle engineering, mechatronics, construction machinery, and business administration.

**Work experience.**

-   More than 10 years of experience in managing services within the construction machinery industry.
-   At least 5 years of experience in managing a service department or serving as a service director.
-   Familiarity with construction machinery such as excavators, loaders, rollers, and graders.
-   Prior experience in industries such as Sanyi, XCMG, Liu gong, Caterpillar, Komatsu, Hitachi Construction Machinery, and Volvo Construction Machinery is a plus.

**Professional competence.**

-   Familiarity with after-sales service systems and operational management for construction machinery.
-   Proficient in maintenance management, spare parts management, and service network development.
-   Possesses strong managerial and team leadership skills.
-   Possesses excellent customer relationship management and problem-solving skills.
-   Possesses strong analytical skills and the ability to make sound business decisions.

## Benefits

-   Personal Accident Insurance

-   Life Insurance & Health Insurance

-   Provident Fun

-   Annual Bonus

-   Position Car with Fleet Card, for Certain Positions