# Technical Product Manager

**Company:** [Charger Logistics Inc](https://jobs.workable.com/companies/oYpsHy2xVXN4Z9WrNpD8G7.md)
**Location:** Brampton, Canada
**Workplace:** on site
**Department:** Information Technology

[Apply for this job](https://jobs.workable.com/view/5d10d026-c03d-46e5-aa47-1c2d6e9cbbd3)

## Description

Charger Logistics is a world-class asset-based carrier committed to operational excellence, innovation, and customer satisfaction. We foster an entrepreneurial environment that encourages ownership, continuous learning, and new ideas.

We are seeking an experienced **Technical** **Product Manager** to drive **business process improvement, product development, and AI-enabled automation** initiatives. This role will bridge **business stakeholders and technology teams**, translating complex business challenges into scalable solutions that deliver measurable business value.

Key Responsibilities

-   Partner with business stakeholders to investigate operational challenges, identify **root causes**, and recommend practical, **data-driven solutions**.
-   Analyze existing **workflows, business processes, and systems** to identify inefficiencies, gaps, and opportunities for improvement.
-   Lead **requirements gathering** and develop **business requirements, user stories, acceptance criteria, process flows, and functional specifications**.
-   Manage **product backlogs**, prioritize enhancements, and align delivery plans with business objectives and stakeholder priorities.
-   Identify opportunities to leverage **AI, large language models (LLMs), intelligent document processing, and workflow automation** to improve efficiency and reduce manual effort.
-   Collaborate with **development, data, and QA teams** throughout the **software development lifecycle (SDLC)** to ensure successful implementation.
-   Evaluate solution alternatives and communicate trade-offs involving **business value, cost, technical feasibility, and risk**.
-   Coordinate **user acceptance testing (UAT)**, validate business scenarios, and support implementation and change management.
-   Define **KPIs and success metrics** and assess post-implementation results using operational data, user feedback, and performance indicators.
-   Monitor **AI-enabled solutions** for accuracy, reliability, exceptions, and business impact, ensuring appropriate validation and **human oversight**.

## Requirements

-   **5+ years of experience** in product management, senior business analysis, or technology-driven process improvement.
-   Strong **critical thinking, analytical, and problem-solving skills**, with the ability to challenge assumptions and make **evidence-based recommendations**.
-   Proven experience in **requirements analysis, process mapping, product backlog management, and Agile/Scrum methodologies**.
-   Understanding of **AI, LLMs, and workflow automation**, including their capabilities, limitations, and risks.
-   Experience collaborating with **business stakeholders, software developers, QA teams, and technical leadership**.
-   Familiarity with **SQL, Power BI, Jira, Confluence, APIs, EDI, or enterprise applications** is an asset.
-   Excellent **communication, stakeholder management, and decision-making skills**.
-   Experience in **logistics, supply chain environments** is preferred.

## Benefits

Benefits

-   Competitive Salary
-   Healthcare Benefit Package
-   Career Growth