# Polish-Speaking Player Support for Riot Games - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Novo Selo, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/5d40a421-3eda-48ff-983b-a4b3c6b209d8)

## Description

Mercier Consultancy is pleased to partner with Riot Games to offer an exciting opportunity for a Polish-Speaking Player Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Become a vital part of a leading global gaming company dedicated to providing outstanding player experiences.

As a Polish-Speaking Player Support Specialist, you will assist Polish-speaking players by providing efficient and professional support to ensure their gaming experience is smooth and enjoyable. Your passion for gaming and excellent communication skills will contribute greatly to fostering a positive and engaging community.

### Key Responsibilities

-   Deliver high-quality support to Polish-speaking players via email, chat, and social media channels.
-   Investigate and resolve technical, gameplay, and account-related issues efficiently.
-   Maintain thorough and accurate records of player interactions and support tickets.
-   Work collaboratively with cross-functional teams to tackle complex player issues and enhance player satisfaction.
-   Collect and communicate player feedback to Riot Games’ development teams for continuous improvement.
-   Promote a positive and inclusive gaming environment through professional and empathetic communication.
-   Stay informed of the latest updates, features, and trends relating to Riot Games products.

**Full relocation assistance to Sofia, Bulgaria will be provided to successful candidates.**

## Requirements

-   Fluency in Polish and English, both written and spoken. Native language and nationality must be clearly indicated in your C.V. and/or Cover Letter.
-   Strong communication and customer service skills.
-   Experience in player support or other customer-facing roles is preferred.
-   Passion for gaming and understanding of gaming culture.
-   Excellent problem-solving skills and attention to detail.
-   Ability to work independently and within a team in a fast-paced environment.
-   Familiarity with customer support tools and gaming platforms is a plus.
-   Willingness and eligibility to relocate to Sofia, Bulgaria, with full relocation support offered.

## Benefits

-   Financial support during relocation
-   Fully paid training sessions from the office
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses